Teads Verified

Advertising Services

Technical Solutions Engineer

Toronto, ONOnsiteFull TimeCA$70,000–CA$80,000 /yrPosted 2 months ago

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Required skills

campaign troubleshooting
integrations
escalations
client success
SLA
pixels
creatives
marketers
hypothesis-driven troubleshooter
de-escalate

Nice to have

ad tech
Chrome DevTools
Salesforce
Jira
Google Analytics
Google Tag Manager

Role summary

Teads is seeking a Technical Solutions Engineer in Canada to handle escalated platform-level technical issues. This role involves end-to-end investigation and resolution of complex problems, collaborating with R&D, AdOps, Account Management, and Product teams. Responsibilities include managing technical cases, troubleshooting client issues, analyzing data, and documenting solutions. The ideal candidate has experience in technical support, ideally in ad tech, with strong analytical and communication skills. Proficiency in web technologies (JavaScript, HTML, HTTP), SQL, scripting (Python/JavaScript), and command-line tools is required. Familiarity with ad tech tools, APIs, and AI for troubleshooting is preferred.

About Teads

Teads is a leading omnichannel advertising platform building the future of digital advertising where quality content, trusted publishers, ambitious brands, and human creativity can thrive. Operating at true scale - processing 18 billion ad opportunities every single day - we connect global brands with a monthly reach of over 2.2 billion unique users.

At Teads, we believe your impact travels further. We are a borderless team of 1,700+ innovators across 30+ countries who favor outcome over tenure, value trusted autonomy, and use predictive AI to amplify human ingenuity rather than replace it. We move at pace, tackle genuinely complex problems, and foster a high-accountability culture that stays genuinely human. If you are looking for room to build and meaningful scope, you belong here. Learn more at www.teads.com.

About the opportunity

Teads is looking for a Technical Solutions Engineer to join our team in Canada. This is a second-tier role: you'll take on the platform-level technical issues escalated from first-tier support, investigate them end to end, and work alongside the people building recommendation technology for the open web.

You will be the go-to technical support person, owning a broad set of issues from campaign troubleshooting to integrations and escalations. You will partner cross-functionally with key stakeholders across R&D, AdOps, Account Management, and Product to drive client success. Based in Canada and operating during North American business hours, this role complements our global support center in Slovenia to extend our support coverage across time zones.

What will you do:

Own second-tier technical cases end to end, keeping them prioritized and within SLA.

Investigate issues escalated by first-tier support and AdOps, and drive them to resolution.

Partner with account managers to support accounts for large, well-known brands.

Run calls with clients to troubleshoot and resolve technical issues.

Handle reports coming in through Slack, Salesforce, email, and other channels promptly.

Verify that campaigns, pixels, and creatives are set up correctly.

Pull data from our databases, analyze it, and turn it into clear insights and solutions for marketers.

Document known issues, workarounds, and escalation paths for the wider team.

Collaborate across teams to surface ideas that improve our products.

What will you bring to the team?

Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues.

Systematic, hypothesis-driven troubleshooter who knows when to dig in and when to escalate.

Clear communicator who works well with both technical and non-technical stakeholders, and can de-escalate frustrated clients.

Comfortable in a fast-paced environment juggling multiple priorities.

Solid grasp of how the web works, for example JavaScript, HTML, HTTP, iframes, cookies, the DOM, etc

Working knowledge of SQL for analytical queries (joins, aggregations, CTEs).

Scripting skills in JavaScript, Python, or similar to automate manual work.

Comfortable with spreadsheets (Excel or Google Sheets).

Proficient with a text editor (VS Code, Sublime, Vim, or similar).

Basic Git and command line.

Fluent in English; other languages could be a plus.

Preferred Qualifications

Prior ad tech experience.

Chrome DevTools for debugging.

Familiarity with Salesforce and Jira.

Familiarity with Google Analytics, Google Tag Manager, or similar tools.

Comfortable working with APIs and REST clients like Postman or Insomnia.

Hands-on use of AI tools such as Claude (Claude Code or Cowork), Gemini, and similar to speed up troubleshooting, analysis, and automation.

Experience with automation tools like n8n or Workato.

If you're a self-driven learner who enjoys digging into complex technical problems, we'd love to hear from you, even if you don't tick every box. If you're curious, eager to learn, and interested in the work, we encourage you to apply.

Please submit your CV in English.

The pay range for this position is CAD $70,000 to $80,000 annually including on target earnings. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to salary, you may be eligible for our competitive benefits and perks to support you and your family as part of Teads’ total rewards package.

Teads utilizes or may utilize artificial intelligence to assist in the screening and selection process to ensure an efficient and fair evaluation of candidates.

Life at Teads

At Teads, we don’t just offer jobs. We blend creativity, technology, and cutting-edge data to shape the future of media.

As a Teadster, you’ll work alongside smart humans, collaborate with meaningful brands, and leverage advanced AI and automation to redefine how advertising works in a transparent, privacy-first world.

We are builders, innovators, and future-thinkers. If you are excited by the evolution of technology and ready to embrace the future of AI-driven media, you belong here.

Why Join Us?

A New Era of Media: We’ve merged two open internet category leaders, Outbrain and Teads to create a unified omnichannel platform. Together, we drive results from branding to performance across CTV, mobile, and web.

AI-Powered Innovation: We actively embrace AI and next-gen technology to solve complex industry challenges. We look for curious minds who aren't afraid to experiment, adapt, and lead the charge into the future of digital advertising.

Growth & High Performance: Our culture is dynamic, global, and built on excellence. We are committed to your success, offering the modern tools, mentorship, and development opportunities you need to thrive.

Belonging & Impact: We foster a welcoming, diverse environment where approachable, resourceful, and passionate people excel. Through our employee-led Employee Resource Groups (ERGs), you can actively drive change in areas like sustainability, women’s empowerment, charitable initiatives, and DE&I.

Equal Opportunity Employer Teads is committed to diversity, equity, and inclusion at all stages of recruitment and employment. We celebrate unique perspectives and are dedicated to building a team that reflects the global communities we serve.

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