Assistant Store Manager - Plaza Frontenac

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

Cultivates an environment of genuine customer connection

Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values

Facilitates an energized pace, positive service environment and team development

Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience

Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

Supports the Store Manager in recruiting, hiring, and retaining top talent

Supports the Store Manager in creating and maintaining a succession strategy

Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.

Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

TRAINING & DEVELOPMENT

Deliver world-class, in-person training (in conjunction with e-learning) to all new team members

Ensure timely completion of new hire training paths

Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress

Suggest improvements or new programs related to retail training

Ensure the compliance of all training activities with established policies and best practices

Work closely with store leadership to prepare, plan, schedule, and execute new hire training

Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services

Attend regular training meetings to ensure understanding of necessary information

VISUAL MERCHANDISING

Productive planning, presetting, and on-time execution of visual directives

Submit store photos as requested and complete feedback given by HQ

Participate in visual training calls with HQ partners to support new product launches

Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed

Support store presentation through sell through and markdown cycles

Maintain in-store marketing elements and accurate presentation of store collateral

Work with store manager to ensure schedule is reflective of visual set times for product launches

Partner with store leaders for new hire visual training

Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

BUSINESS OPERATIONS

Upholds and ensures compliance with shipments, transfers and restock standards

Adheres to and develops awareness around internal and external Loss Prevention procedures

Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards

Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

3+ years Retail Management experience

Exceptional leadership, selling, and customer service skills

Strong merchant skills and a history of delivering financial results

Proven record of hiring and developing great talent

Experienced in coaching, counseling & conflict resolution

Independent, proactive, results-driven work ethic

Utmost character, honesty, and transparency

Requirements:

High School Diploma required (College Degree preferred)

Must be at least 18 years of age or older

Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.

Ability to deliver excellent customer service while implementing loss prevention practices

Able to lift up to 30lbs regularly and perform store maintenance tasks

Must be able to reliably commute to and from the work location

Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Full Time Benefits:

Competitive salary

We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

Free Boots!

Generous employee discounts!

The hourly rate for this position is $23 - $27. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.