Associate Customer and Product Manager

Expected Travel: Up to 10%
Requisition ID: 14380

About Teleflex Incorporated
As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. 
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Vascular & Emergency Medicine - Built on a legacy of innovation and clinical excellence, the Vascular & Emergency Medicine business at Teleflex develops and delivers advanced medical technologies that empower clinicians to help improve patient outcomes and optimize healthcare efficiency. Our trusted Arrow™, Arrow™, EZ-IO™, and QuikClot™ brands set the standard for vascular access and emergency medicine, offering proven solutions to enhance patient outcomes. From technically advanced vascular access devices - including central venous and arterial catheters, PICCs, and sheath introducers with antimicrobial protection-to life-saving intraosseous access systems and hemostatic technologies used by hospitals, EMS, and military teams worldwide, our portfolio embodies precision, reliability, and performance. As part of a high-performing, purpose-driven organization, we are united by a commitment to clinical differentiation, innovation, and excellence. Join a dynamic, growth-focused team that offers advanced medical technology solutions that make a lasting impact on healthcare.

Position Summary

Acting as a liaison for the commercial operation of VEM Business Unit, this position is focused on ensuring the success of both the internal and external customers along the entire VEM customer journey. This requires the management of VEM sales orders, customer inquiries, and overall inventory communication. Additionally, this individual will be responsible for interfacing directly with customers to plan product transitions, solution service disruptions, and communicate VEM product changes in coordination with specific product managers.

Principal Responsibilities

• Communicate with customers and sales representatives regarding inquiries, order status, backorders, product changes and pricing related to VEM products.
• Monitor and release product constraints and exclusions to ensure appropriate allocation and timely release.
• Work directly with marketing and sales on inventory transition plans during VEM product introductions to ensure customer success.
• Monitor and take appropriate actions to mitigate E&O on VEM products. Actions include escalation to management as well as managing the product constraint process.
• Responsible for order management, which can include (with the assistance of Customer Service

personnel, as required); sales order processing and monitoring, when applicable, verifying pricing, and inventory levels

• Assist marketing in completing Requests for Information (RFI) and Requests for Pricing (RFP).

• Investigate and resolve system problems in regards to data management as well as order management.
• Monitor and release VEM orders in SAP to facilitate distribution processing
• Work with sales representatives and customers to sell/donate expired or on reserve products
• Interface with key departments, e.g. VEM Marketing, Customer Service, Scheduling, Demand Planning, Accounting, distribution center and manufacturing personnel (both domestic and international facilities) in support of order management processes
• Support customers, both internal and external, with Non-Sterile Sample Requests
• Provide feedback regarding potential process improvement ideas
• Other responsibilities as needed and assigned by management
• Adhere to and ensure the compliance of Teleflex’s Code of Ethics, all Company policies, rules, procedures and housekeeping standards.

Education / Experience Requirements

• Bachelor’s degree (in Business Administration, Marketing, Logistics, Supply Chain or preferred) or 5 years relevant experience in lieu of degree.
• 3+ years customer service or sales experience required
• 3+ years of consumer packaged goods or medical device experience preferred.

Specialized Skills / Other Requirements

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Proficient in SAP
• Proficient knowledge of MS Word and Excel
• Strong organizational, analytical, and problem-solving skills required.
• The ability to accurately handle complex processes and multi-tVEM in a fast-paced environment.
• Knowledge of medical manufacturing and/or distribution preferred.

TRAVEL REQUIRED: 5 %

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At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
 
Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.
 
Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. 
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