Consumer Support Professionals: Feedback on Recurring Workflows
Required skills
- customer support
- client success
- recurring workflows
- user friction
- workarounds
- direct observations
- confidentiality
- asynchronous questionnaire
Nice to have
- AI
- AI labs
- product teams
- study participants
Role summary
Terac is conducting a paid study to understand consumer friction points in recurring workflows. They are seeking customer support specialists, client success managers, or individuals who directly assist consumers with routine tasks. Participants will complete an asynchronous questionnaire detailing common user problems, workarounds, and observed payment-related friction, emphasizing direct observations and maintaining strict confidentiality. This research aims to identify areas for support or offers to improve user experience.
What We're Researching
We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference. Your observations from the front lines will provide essential real-world context on how people actually navigate these challenges.
How It Works
You will complete a detailed asynchronous questionnaire focusing on a specific consumer workflow you frequently assist with. Throughout the survey, you will describe recurring problems you have observed and the typical workarounds people employ to bypass them. We will ask you to estimate the frequency of these issues and note any observed payments related to the task. Please draw clearly on direct observations rather than theoretical estimates, ensuring no sensitive or identifying customer data is shared.
Who This Is For
We welcome customer support specialists, client success managers, and anyone whose primary role involves directly helping consumers navigate recurring tasks. The ideal participant has a sharp eye for recurring user friction and can clearly articulate the gap between a planned workflow and actual user behavior. If you spend your days guiding people through routine processes, you are a great fit for this study.
What You'll Do
Complete an independent questionnaire detailing a recurring consumer workflow you support
Describe common user friction points and the workarounds consumers currently use
Differentiate clearly between direct observations and general estimates
Detail any observed payments or small offers that might alleviate the workflow friction
Who Should Apply
Direct professional experience assisting consumers with recurring workflows
Comfortable analyzing and describing common user problems in detail
Ability to maintain strict confidentiality by omitting any identifying customer details
Compensation
$6 one-time
Ready to participate?
Start your paid interview now
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
