Consumer Support Professionals: Questionnaire on Administrative Workarounds
Required skills
- Consumer Support
- Administrative Tasks
- Written Survey
- Asynchronous
- Online Platform
- Consumer Problems
- Workarounds
- Time Cost
- Financial Cost
- Software Solutions
Nice to have
- Social Work
- Administrative Assistant
- Volunteer
Role summary
This is a paid research study seeking individuals with experience assisting consumers with administrative tasks. Participants will complete an eight-question online survey about common consumer administrative hurdles, their workarounds, and associated costs. The study aims to identify needs for new software or services. Ideal candidates are customer support professionals, social workers, administrative assistants, or volunteers who can clearly distinguish facts from estimates and provide detailed written feedback on potential software solutions while maintaining consumer privacy. The task is asynchronous and conducted online.
What We're Researching
We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.
How It Works
You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.
Who This Is For
We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.
What You'll Do
Complete an eight-question written survey about consumer administrative problems.
Describe a recent, anonymous example of a recurring issue you have observed.
Estimate the time, financial cost, and frequency of current workarounds.
Identify professional, legal, or privacy limits that a new software tool would need to respect.
Who Should Apply
Recent professional or volunteer experience assisting consumers with administrative tasks.
Ability to clearly distinguish between observed facts and estimates.
Comfortable providing detailed written responses independently.
Commitment to maintaining consumer privacy by omitting identifying details.
Compensation
$11 one-time
Ready to participate?
Start your paid interview now
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
