Floor Supervisor (Marina)

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada. 

TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla. 

This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. Based at Apothecarium Marina (Lombard St) location.

Why TerrAscend?

Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.

All benefits-eligible employees are provided the following benefits:

Employee Discount (all employees eligible)

Paid-Time-Off (varies by State, please ask your Recruiter for more info)

Health, vision, and dental insurance

98Point6 (remote primary care)

401k with 4% matching (100% vested immediately)

Employee Assistance Program

Paid Parental Leave

Life Insurance

Short & Long Term Disability

Flexible Spending Account

Wellness Program

Physical Requirements (some positions vary):

Able to push, pull, lift, or move a minimum of 50lbs

Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time

Capable of using hands and fingers to touch, handle, feel and pick

Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines

Utilize chemicals (such as bleach) to clean and maintain facility/equipment

Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

Environmental Factors:

This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

RESPONSIBILITIES

Assist store manager in reaching all store objectives daily

Ability to oversee all cash functions and perform all duties including opening and closing procedures

Confident and making assertive decisions – the potential of being the only lead in building

Consistently monitor and encourage team members to meet the companies service standards

Proactive in solving customer concerns and escalations

Committed to ensuring customer satisfaction

Help promote a positive work environment and team morale

Comfortable training new team members, including the ability to coach on KPIs and sales goals

QUALIFICATIONS

Must be 21 years of age or older and be able to pass a background check

High school diploma or GED required

0-2 years of retail experience required; key holder experience preferred

Trustworthy with highly confidential materials and information

Minimum two years experience in retail customer service

Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.

Superior organizational skills, detail-oriented with the ability to work independently

Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines

Strong verbal and written communication skills

Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure

Trustworthy with highly confidential materials and information

Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).

Must be comfortable following Covid-19 precautions 

Part Time, Hourly: Salary based on experience and successful interview. Full benefits and great growth opportunities. TerrAscend USA (Ratio) is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in TerrAscend USA; however, only successful applicants will be contacted for an interview. *** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. Disclaimer This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

What We Offer 

• Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members. 

• Plan for Your Future — 401(k) savings opportunities to help support your financial goals. 

• Time to Recharge — Paid time off and company holidays for eligible team members. 

• Grow Your Career — Learning, development, and opportunities to build your career across a growing organization. 

• Employee Perks — Team member discounts and additional programs designed to recognize and support our people. 

• Support When You Need It — Resources and programs focused on your overall well-being. 

Benefits and eligibility may vary based on employment status, location, and other applicable factors.

Background Check Requirement As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

 Working Conditions

This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.

The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation. 

EEO Statement 

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.

Disclaimer 

This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. 

TerrAscend participates in E-Verify. 

Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.

E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.