Robotaxi Operations Advisor

Las Vegas, NVOnsiteFull TimePosted 5 days agoVisa sponsorship available

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Required skills

DMV processes
regulatory compliance
operational workflows
EHS standards
logistics tools
analytical mindset
customer service
communication skills
MS Office
web-based applications

Nice to have

question the status quo
hunger to learn
roll up your sleeves

Role summary

The Robotaxi Operations Advisor is responsible for ensuring Tesla's operational fleet runs smoothly by overseeing compliance, regulatory interactions, and logistical processes. This role involves supporting vehicle activation, daily operations, and team collaboration, with a focus on preventing delays and optimizing resource allocation. The advisor will also develop and launch new processes, conduct data-driven troubleshooting, manage DMV compliance, and collaborate with cross-functional teams. A strong analytical mindset, understanding of DMV processes, and excellent customer service and communication skills are essential.

What To Expect
The Robotaxi Operations Advisor oversees compliance, regulatory interactions, and logistical processes to ensure Tesla's operational fleet runs smoothly and adheres to all requirements. This role supports vehicle activation, daily operations, and team collaboration, helping to prevent delays and optimize resource allocation in a fast-paced environment. The right person is hungry to dive into critical challenges, breaking down silos, and partnering closely with cross-functional teams across Tesla to drive the business forward and optimize for vehicle uptime.

What You'll Do

Deliver outstanding support via phone, email, and chat, helping customers reunite with lost items and document interactions within Tesla’s CRM and Vehicle Support systems

Develop and launch new processes, tools, and resources that improve customer experience, build brand loyalty, and optimize fleet uptime

Conduct troubleshooting to quickly assess concerns and employ a first-principles approach to find creative solutions

Dive into data to uncover opportunities to reduce waste in processes, vehicle uptime, and improve customer experience

Manage compliance and coordinate with the Department of Motor Vehicles (DMV) to keep vehicle registrations, plates, and paperwork current and accurate

Work closely with cross-functional internal and external teams to align strategies and goals that includes routing work to the appropriate channels for support

Perform additional responsibilities as assigned to meet current and future business needs

What You'll Bring

Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve

Solid understanding of DMV processes, regulatory compliance, and operational workflows including familiarity with EHS standards & logistics tools

Ability to influence and build relationships without authority, from front-line agents to executive leadership

Hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team in a fast paced ever changing environment

Exceptional customer service, educational, and communication skills (both written and oral) & comfortable navigating multiple internal systems, MS Office, and web-based applications

Basic command of the English language

Valid driver's license required

, Tesla

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Robotaxi Operations Advisor

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Required skills

Nice to have

Role summary

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