Diversion Center Technician (1451)

Job Title: Diversion Center Technician (1451)

Program: Reset Diversion

Location: Amarillo, TX (also serving the surrounding area)

Salary: $15.66 / hour

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
• TPC Full Summary of Benefits FY2027

Position Overview:

Texas Panhandle Centers is seeking a Diversion Center Technician (1451) to deliver trauma-informed care to adults (18+) with mental health and substance use symptoms with criminal justice involvement across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Lead initial engagement with individuals served through the Reset Diversion Center using a trauma-informed and person-centered approach.
• Help transport clients, prepare meals, and maintain a safe and clean environment, and other duties associated with Diversion Center drop-offs.
• Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center.
• Serve individuals with mental health and substance use symptoms with criminal justice involvement.
• Build rapid rapport and establish trusting relationships with clients in crisis situations.
• Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients.
• Participate in an on-call rotation to help cover shifts as needed.
• Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
• Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

Education & Credentials (Required):

• High School Diploma or GED.
• One semester (12 credit hours) of accredited college work, OR a minimum of 8th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
• Maintain composure in a crisis situation.
• Willing to work with law enforcement, TPC staff across all programs, and other community stakeholders.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.

Preferred Qualifications:

• Experience working with individuals with mental health and/or substance use disorders.
• Experience working collaboratively with law enforcement and criminal justice systems.
• Understanding of person-centered and trauma informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Texas Panhandle Centers is an Equal Opportunity Employer.