On Call Coordinator III / Operations Support Admin (Weekend)
Required skills
- On-Call Response Program
- eVisit
- dispatch
- field technicians
- medical services
- incident workflows
- Microsoft Office
- 911 emergency medical response
- Bilingual in Spanish
- NREMT
Nice to have
- mobile workforce operations
- field service dispatching
- occupational health
- workers' compensation
- healthcare administration
- EMS
Role summary
Amphibious Medics is seeking an On-Call Coordinator III / Operations Support Admin for a part-time weekend role in Orlando, FL. This advanced-level position is responsible for overseeing the On-Call Response Program, managing eVisits, dispatching field technicians, and coordinating medical services. The role involves acting as a primary point of contact for clients and personnel, ensuring timely incident response and resolution. Duties also include assisting with inventory management and providing administrative support. The ideal candidate will have 2-4 years of experience in emergency medical response, proficiency in Microsoft Office, and be bilingual in Spanish. EMT certification is required.
Position Overview
On-Call Coordinator III / Operations Support (Weekend, Part-Time)
The On-Call Coordinator III is an advanced-level operations and dispatch position responsible for overseeing and coordinating all aspects of the Amphibious Medics On-Call Response Program. This role serves as a primary point of contact for clients, employees, providers, and field personnel, ensuring timely injury response, effective resource deployment, and seamless operational support.
The Coordinator III independently manages scheduled and on-demand eVisit requests, dispatches field technicians, coordinates medical services, and oversees incident workflows from initial notification through resolution. In addition to on-call response duties, this position provides operational support within the Orlando office, assisting inventory department as business needs require.
eVisits are face-to-face, real-time video medical visits used to support clients in the assessment, documentation, coordination of care, and claims management following workplace injuries and illnesses.
Work Schedule
Flexible position start availability around your schedule.
Weekend Shift Coverage (Sat-Sun)
- 0800-1830 EST 10.5hrs per day
Location: (In Office) Orlando, FL 32809
Essential Job Duties
- Coordinate and manage active workplace injury incidents from initiation through completion.
- Conduct and schedule eVisit appointments via video and telephone platforms.
- Dispatch and coordinate field technicians, medical providers, and other response resources as required.
- Communicate effectively with clients, injured employees, medical providers, and internal teams throughout the response process.
- Collect, document, and maintain accurate incident records and case documentation.
- Monitor multiple communication channels simultaneously while prioritizing urgent requests.
- Guide callers through triage, injury reporting requirements, and next-step recommendations.
- Ensure service level expectations and response time objectives are met.
- Assist with inventory management, order fulfillment, stocking, and supply organization within the Orlando operations facility.
- Support cross-functional departments with administrative and operational initiatives as required.
- Identify workflow improvements and assist in training or mentoring less experienced coordinators.
- Maintain a high level of professionalism, confidentiality, and customer service during all interactions.
Position Pay & Advancement
Coordinator III – Dispatcher
- Pay Range: $23/hour
- 6‑Month Review: $1–$2 increase
Qualifications
- Experience in dispatching, emergency response coordination, healthcare operations, or a related field preferred.
- Ability to work independently and make sound decisions in fast-paced environments.
- Strong multitasking, organizational, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Comfortable utilizing multiple software platforms, communication systems, and documentation tools simultaneously.
- Ability to remain calm and professional during high-pressure situations.
- Proficiency with Microsoft Office applications and web-based business systems.
Preferred Skills
- Experience coordinating mobile workforce operations or field service dispatching.
- Experience in occupational health, workers' compensation, healthcare administration, EMS, public safety dispatching, or emergency response operations.
- Familiarity with inventory management and order fulfillment processes.
- Leadership experience or demonstrated ability to support team development and operational excellence.
Requirements
Minimum Requirements
· 2-4 years of experience in 911 emergency medical response
· Proficient in Microsoft Office
Education / Certification
· NREMT or State EMT-B (or above)
· High School Diploma (or equivalent) required
Preferred Qualifications
· Some furthered education (i.e. college, vocational school, etc.)
· Phone experience, either in an office, dispatch, or recruiting environment
· 1 year experience in an administrative / office environment.
Benefits
Amphibious Medics is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
Amphibious Medics full time benefits package includes health insurance, dental, vision, HSA, FSA, paid time off, life insurance, long-term disability, 401K, wellness benefits, commuter benefits, and discount programs where applicable. Most part-time employees may also qualify for partial benefits.
Amphibious Medics is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug test and background investigation.
