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The Animal Cardiology Center Verified
Veterinary Services

Client Care Coordinator

Brooklyn, NYOnsiteFull TimePosted 2 months ago

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Required skills

  • customer service
  • client facing
  • detail-oriented
  • busy environment
  • dogs
  • cats
  • administrative duties
  • phone lines
  • payment processing
  • financial reconciliation

Nice to have

  • veterinary

Role summary

The Animal Cardiology Center (TACC) in Brooklyn is seeking a Client Care Coordinator to be the primary point of contact for clients. This role involves providing excellent customer service, managing appointments, handling payments and financial reconciliation, performing administrative tasks, and maintaining common areas. The ideal candidate will have 2+ years of customer service experience, strong communication and organizational skills, comfort with animals, and adaptability in a fast-paced environment. Veterinary experience is preferred. This position offers a competitive hourly wage and comprehensive benefits.

Who We Are:

The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join our thriving specialty practice in Brooklyn's DUMBO neighborhood.

We are a state-of-the-art, cardiology specific practice with a dynamic and rewarding culture and a focus on employee wellness that opened in January 2023. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on kindness and respect and a healthy work/life balance to maximize your potential and professional growth.

This is a wonderful opportunity to refine your skills and expand your bodies of knowledge in a prestigious, boutique environment.

What We Offer:

  • The range for this role is $20-$24/hr
  • Comprehensive medical, dental and vision coverage
  • FSA/HSA
  • Generous paid time off, up to 120 hours of PTO per year
  • 401(k) with a company match
  • Paid Parental Leave
  • Scrub Allowance
  • Elective benefits through MetLife
  • Employee pet discounts
  • Discounted pet insurance

    • What You’ll Do:

  • Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
  • Communicate and collaborate with colleagues regarding patient care and client questions
  • Document communications and conversations
  • Manage the appointment schedule
  • Receive payments for services rendered and oversee daily financial reconciliation
  • Perform intake and discharge duties
  • Perform general administrative duties
  • Answer multiple phone lines
  • Maintain common areas

    • What We Require:

  • 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
  • Excellent written and verbal communication skills
  • Comfort working around all types of dogs and cats
  • Exceptional organizational skills with a keen eye for detail
  • Adaptability and focus in a busy environment
  • A passion for animals

    • We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

    NYS Pay Range$20—$24 USD
    Ready to apply?
    You'll be redirected to The Animal Cardiology Center's application page.

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