Agile Product Owner

The
Agile Product Owner – Senior Advisor
is accountable for driving portfolio initiatives in support of the
Specialty Pharmacy
area. This role applies deep
technical and operational expertise
to provide business leadership and support to
Express Scripts Operations
, ensuring technology products, systems, and services align with organizational objectives.

The Senior Advisor ensures business requirements are
clear, actionable, and outcome-driven
, and that the execution of approved initiatives delivers measurable value. This role owns initiatives end-to-end—managing scope, timelines, dependencies, and outcomes to ensure successful delivery across the assigned portfolio.

Primary Functions:

- Provide
business leadership and delivery oversight
for cross-functional, operational, strategic, and tactical initiatives within the Specialty Pharmacy domain.
- Coordinate and align
cross-functional teams
to ensure initiatives and associated deliverables are completed on time and in support of overall project objectives.
- Gather and analyze data; develop queries; document and validate business and technical requirements; track action items through structured project plans; and deliver clear, concise
status reporting
.
- Ensure adherence to established processes, documentation standards, and governance, partnering with accountable business and delivery leaders.
- Drive
timely execution of initiatives
, proactively escalating risks, roadblocks, and shifting priorities while maintaining transparent communication with leadership.
- Optimize outcomes within defined
scope, schedule, and constraints
, partnering with delivery teams to assess progress, resolve escalated issues, and remove product or delivery impediments.
- Contribute to the
strategic direction and multi-year product roadmap
, aligning initiatives with business priorities and enterprise goals.
- Serve as a key
liaison between business and technology
, executing portfolio-level initiatives, resolving complex issues, monitoring KPI performance, and providing leadership-ready updates.
- Own financial accountability for initiatives, partnering with resource management to complete financial analyses and track savings, margin impact, and realized benefits.
- Maintain a strong understanding of
industry trends, performance metrics, and operational KPIs
within the assigned product or capability area.
- Leverage data and insights to identify and drive
new product enhancements and process improvement opportunities
.
- Partner closely with business, technology, and analytics teams to understand customer needs, achieve business objectives, and improve
customer satisfaction and NPS
.
- Collaborate with analytics teams to define and develop
new data sources and KPIs
where gaps exist.
- Lead
large-scale, complex technology initiatives
within Specialty Pharmacy and provide guidance to others on gathering, refining, and documenting high-quality requirements.
- Bachelor’s degree preferred
- MBA preferred