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Field Reimbursement Manager (Southern California)

BasedOnsiteFull TimeManager / HeadPosted 2 months ago

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Required skills

Field Reimbursement Manager
pharmaceutical consulting
commercialization
market access
patient services
field reimbursement
data-driven analytics
contracted role
dedicated territory
provider and patient access

Nice to have

Managed Care
4-year degree
equivalent experience
overnights
flights
reside within the territory

Role summary

Stratis Group is seeking a Field Reimbursement Manager (FRM) for a contracted role covering Southern California. The FRM will be responsible for managing a territory to support provider and patient access to pharmaceutical products. This highly visible role involves educating healthcare providers and office staff on access services, reimbursement solutions, and patient support programs. Key responsibilities include resolving patient-level reimbursement issues, acting as a liaison for HUB and other support services, and serving as a payer expert. The FRM will ensure understanding of the reimbursement process and work in a compliant, consultative manner to facilitate insurance authorization and product reimbursement. This role requires significant travel within the territory and experience with healthcare insurance terminology and CMS policies, particularly Medicare Parts B and D.

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary: In this contracted role, the Field Reimbursement Manager (FRM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support access for provider and patients. This role will be highly visible within the organization and responsible for providing education to healthcare providers and office staff on access services and reimbursement solutions specific to a product and therapeutic area.

The FRM will execute a region or territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and/or other matrix field partners. Responsibilities include ensuring understanding of the reimbursement process, field reimbursement services, and client’s patient support program. The FRM will also work on patient-level reimbursement issue resolution, and thus will need access to and have had experience with patient health information (PHI). The FRM will abide in a compliant manner and will work closely within a defined set Rules of Engagement.

In this role, the FRM will demonstrate a compliant and consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients. The FRM will have a direct impact on providing a positive experience for both the HCP Customer and Patient.

Additional responsibilities include:

Manage daily activities that support appropriate patient access to our client’s products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients (i.e. HUB, Call Center, Specialty Pharmacy Services).

Act as an extension of client’s HUB, as appropriate and provide in-person customer visits.

Participate in client meetings as appropriate. Participate in regularly scheduled team meetings and calls. Input call activity into customer CRM, as appropriate.

Serve as payer expert for defined geography and able to communicate payer changes to key stakeholders in a timely manner.

Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.

Educate offices using approved educational materials provided by the client.

Review specific patient case information, in a compliant manner, defined by the client.

Educate physician office staff on the use of our client’s patient support services, including web-based provider portals.

Desired Job Requirements:

3+ years of experience in one or more of the following areas: Managed Care, Field Reimbursement, Patient Services, and/or Sales (Specialty or Biologics), or healthcare provider office practice management

4-year degree in related field or equivalent experience

Ability to travel 3-4 days a week, with overnights and flights (as needed), must reside within the territory

Solution oriented mindset, strong business acumen, & strong analytic capabilities

Experience with specialty/biologic products and/or complex reimbursement process

Demonstrated ability to educate offices on access processes and issue resolution

Experience educating HCPs on client specific Patient Service programs (i.e. copay, nurse education, bridge, patient assistance, etc.)

Experience delivering educational presentations in person and/or via technology platforms such as Zoom, Webex, and/or Teams

Advanced knowledge of medical insurance terminology

Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part B – for buy & bill products and Part D for Pharmacy products)

Ability to manage ambiguity & problem solve

Prepare and submit appropriate expense reports in a timely fashion

Valid Driver’s License

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Field Reimbursement Manager (Southern California)

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Required skills

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