Collections Analyst I
Required skills
- collections
- accounts receivable
- DSO
- bad debt write-offs
- customer portals
- MSO
- conflict resolution
Role summary
This Collections Analyst I position in Shady Grove, Pennsylvania, is responsible for identifying delinquent accounts, notifying customers, initiating recovery actions, and maintaining records. The role requires adherence to collection processes to minimize DSO and bad debt write-offs, monitoring accounts receivable reports to identify high-risk accounts, and resolving issues such as customer tardiness or discrepancies. The analyst will also manage MSO/Title tracking and upload invoices into customer portals. A minimum of 1 year of collections experience with an Associate's degree, or 5 years of experience with a High School Diploma, is required. Strong problem-solving, conflict resolution, and collaboration skills are essential.
As a Collections Analyst you will be responsible to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position reports to the Credit Manager and is located in Shady Grove, Pennsylvania.
If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Maintain DSO’s and bad debt write-offs at minimum levels by adhering to systematic and effective collection processes and procedures.
- Produce and monitor the various accounts receivable reports in order to identify the high-risk accounts with significant issues. Invoices deemed problematic are immediately addressed and appropriate plans of action taken in order for their collection or resolution (i.e. customer tardiness, discrepancies, quality and warranty issues). Enter invoices into customer portals.
- Effectively use problem solving skills to address issues with accounts and must be able to make decisions regarding plan of action to address issues.
- MSO/Title tracking and assigning to customer upon receipt of payment.
- Upload invoices into customer portals
- Administer MSO’s
- Collect past due accounts related to portals
JOB REQUIREMENTS/WORKING CONDITIONS:
- Associate degree a minimum of 1-year experience in collections or a High School Diploma with a minimum of 5 years’ experience in collections required. Bachelor’s degree preferred.
- Must be able to handle conflicts with customers and stakeholders in a professional manner.
- Must be able to collaborate well with others within the Company and exhibit a willingness to work outside of the specific assigned area of responsibility in order for the Company to achieve its financial goals.
BENEFITS:
- Competitive total rewards package including benefits and 401(k) beginning day one of employment
- Continuing education and training opportunities, tuition reimbursement for those who qualify
- Vacation and Holiday pay
- Paid Parental Leave
- And Much More!
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