Parts Specialist
Required skills
- High School Diploma/GED
- Microsoft Office
- ERP systems
- customer relationships
- phone-based communication
- forklifts
- expedite orders
- multiple tasks
- plan and prioritize work
- sound judgment
Nice to have
- Mechanical background
- High-volume call center experience
Role summary
The Parts Specialist processes customer orders accurately and efficiently, maintaining contact with vendors and technicians to ensure timely fulfillment. Responsibilities include researching and sourcing parts, managing back-orders, and allocating parts to work orders. The role requires computer proficiency, customer relationship skills, forklift operation, and the ability to manage multiple tasks with attention to detail. A mechanical background and call center experience are preferred.
The Parts Specialist processes external and internal customer orders in a professional, accurate and timely manner.
Hourly wage range for this position: $24 - $34 per hour based on experience
Essential Functions:
- Researches, reviews, and sources parts for both external and internal customers.
- Maintains extensive phone and email contact with vendors, customers, and technicians to ensure timely order fulfillment.
- Processes orders and allocates parts to technician work orders.
- Checks on back-ordered parts and communicates status accordingly to expedite orders.
- Performs related duties as assigned or as the situation dictates.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- High School Diploma/GED equivalent.
- Proven experience using computers, including Microsoft Office, and ERP systems.
- Demonstrated ability to build and maintain strong customer relationships, including phone-based communication.
- Strong written and verbal communication skills with internal and external stakeholders at all organizational levels.
- Hands-on experience operating various forklifts and completing Safety on the Move (SOTM) training.
- Experience conducting research and leveraging multiple sources to expedite orders and meet customer requirements.
- Demonstrated ability to manage multiple tasks, plan and prioritize work, and maintain high attention to detail.
- Proven sound judgment and decision-making skills applied in practical situations.
- Experience reading and interpreting technical manuals and breakdown diagrams.
Preferred Qualifications:
- Mechanical background
- High-volume call center experience
To view our benefits information, please visit our website at:
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