Ticketing Specialist - Flex Schedule

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The 
Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater 
experiences. We are passionate about arts education and its positive impact on our community. 
Join our team and be part of a mission-driven organization that brings joy and culture to Utah 
Valley! This position is a "flex" position which means that shifts and hours will vary based upon business needs and employee availability.

Position Summary:

• Provides excellent customer and box office services to all patrons, artists, staff, donors, 
partners and visitors in a friendly and engaging manner as part of providing a high-quality 
theatrical experience and furnishing an excellent venue for artists. 
• Responsibilities
• Excellent and friendly customer service—be a patron advocate. 
• Answer incoming calls. 
• Make outgoing calls. 
• Sell, reserve and reschedule tickets 
• Answer questions about all theater information—tickets, shows, policies, etc. 
• Work together with other Box Office Reps on assigned tasks. 
• Complete required training. 
• Use ticketing system (Audience View), including ongoing education in Audience View to improve 
patron experience both over the phone and in person. 
• Prepare tickets and door reports for performances. 
• Assist Front of House with customer service needs. 
• Daily data management and reporting in Tessitura as requested. 
• Receive shipments and take in and put out the mail daily. 
• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as 
asked. 
• Maintain a clean, well-groomed appearance. 
• Help whenever asked with multiple tasks. 
• Expected to work some weekends and evening hours. 
• Other duties as assigned 

Skills and Education:

• Passion for theater. 
• High school diploma required. 
• Associates degree is a plus! 
• Cheerful and friendly with a highly personable and customer service-oriented approach. 
• Effective telephone, computer, and organizational skills. 
• Collaboration, time management, problem solving, attention to detail, and multi-tasking. 
• Ability to interact effectively in a professional, diplomatic and mature manner with 
patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in 
person. 
• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes. 
• Ability to stay composed under pressure, have a good attitude, and execute expectations 
keeping priorities and business needs in mind