Regional Facilities Manager

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Regional Facilities Manager (RFM)

This position will be based out of Florida, Georgia, or South Carolina and will require regular travel to assigned portfolio.

The Regional Facilities Manager (RFM) is the senior facilities leader responsible for driving consistent operational performance, asset health, compliance, and cross-functional collaboration across a regional portfolio of properties.

This role exists to lead, scale, and govern facilities operations, not to supplement site staffing or act as a regional technician. The RFM owns the systems, standards, performance oversight, and development of facilities leadership capability necessary to deliver long-term operational stability and asset preservation.

An effective RFM functions as both a people-focused leader and asset manager, bridging site-level execution with regional and corporate strategy. Success is measured by sustained facilities performance, well-developed Facilities Managers, and resilient operations that perform regardless of individual property challenges.

Core Responsibilities

1. Regional Leadership & Accountability

Own regional facilities performance outcomes, including:

Work order volume, completion speed, aged backlog, and repeat issues

Preventive maintenance (PM) compliance and sustainability

Facility condition, asset health, and longevity

Serve as the facilities execution leader for the region, ensuring consistency in priorities, standards, and decision-making.

Translate corporate objectives and operational priorities into structured, executable plans for Facilities Managers (FMs).

Ensure that identified facilities issues are not only documented, but fully executed and resolved.

2. Facilities Leadership, Coaching & Performance Oversight

Provide functional leadership and subject-matter expertise for Facilities Managers and site-level maintenance teams

Establish clear regional facilities standards and performance expectations

Conduct structured engagement with FMs, including:

Weekly performance and KPI check-ins

Monthly performance and development discussions

Monitor FM performance using data, site engagement, and trend analysis

Identify skill gaps, execution challenges, and role misalignments

Develop and recommend corrective action plans in partnership with Operations leadership and Human Resources

Support succession planning and long-term development of facilities talent

While the RFM does not maintain formal direct reporting authority, the role is expected to possess the knowledge, experience, and leadership capability to manage facilities performance and partner closely with leadership to ensure concerns are addressed effectively.

3. Operational Execution & Standardization

Design, implement, and enforce regional workflows, processes, and SOPs

Drive operational consistency without micromanagement

This is achieved by:

Leveraging BI tools, reporting, and automation

Focusing on trends, outliers, and repeat failures

Validate execution through:

Data review and reporting

Regular site engagement

Structured follow-up and accountability

Hands-on intervention may occur for training, stabilization, or escalation, but should not replace FM ownership or ongoing site execution.

4. Preventive Maintenance & Asset Management

Own the regional preventive maintenance strategy, ensuring execution across:

HVAC systems

Appliances

Life-safety systems

Building infrastructure

Ensure asset tracking, documentation, and lifecycle planning

Extend asset life through disciplined planning and monitoring

Partner with Asset Management and Capital teams on:

Scope development

Project oversight

Execution validation (excluding day-to-day capital ownership)

5. Financial & Budget Partnership

Act as a financially fluent facilities leader

Partner with Operations leadership on budget planning and forecasting

Monitor spend trends against operational performance

Ensure FMs understand financial impacts and cost drivers

Drive cost efficiency through vendor strategy, inventory planning, and regional resource allocation

Align facilities decisions with NOI and long-term asset strategy

6. Vendor & Project Oversight

Vet, approve, and manage vendor relationships

Ensure consistency in pricing, scope, quality, and safety

Review and level bids

Oversee execution of:

Minor or mid-size repair project

Compliance-driven work

Partners with Capital Department Project Team on your Portfolio’s capital projects

7. Site Visits: Governance & Leadership Focus

Conduct structured site visits including:

Facility and operational assessments

FM and GM leadership alignment evaluation

SWOT analysis

Ensure each visit results in:

Clearly defined priorities

Assigned ownership

Timelines

Documented follow-up

When an RFM leaves a site, Facilities Managers & site team members should have clear direction and full transparency around accountability, and support from their RFM.

8. Cross-Functional & Executive Leadership

Partner with Operations leadership to jointly own outcomes:

RFMs own technical execution and facilities performance

Operations leadership owns financial outcomes

Both share accountability for resident impact

Represent Facilities with a consistent voice

Advocate for site-level needs

Present issues with clear problem statements, options, and recommendations

Qualifications

Required Qualifications

5+ years of Facilities/Maintenance management, or operation experience

Leadership experience leading people, multi-site operations, and large projects

Broad facilities knowledge; trade expertise preferred

Minimum 2 years of hands-on (wrench time) experience included within the 5+ of management experience expressed above.

Must be based out of major hub in Florida, Georgia, or South Carolina.

Budgeting, forecasting, and cost management experience

Comfort with CMMS and performance analytics tools

Preferred Qualifications

IFMA’s FMP or equivalent certification

Technical trade school education

1–2+ years of capital project management experience

2–3 years of compliance and life-safety expertise

2+ years using job performance analytics tools

Multifamily or commercial facilities experience

Physical Requirements & Work Environment

Ability to walk properties including stairs and uneven surfaces

Ability to access roofs, mechanical rooms, and maintenance areas

Ability to lift and carry up to 50lbs or more

Ability to work in outdoor, construction, and mechanical environments

24/7 on-call availability for emergency response

Measures of Success

Consistent facilities performance across sites

Reduction in repeat and reactive maintenance

Fully staffed and capable facilities teams

High FM engagement, retention, and development

Strong compliance posture and asset longevity

Stable operations that perform without constant intervention

Success is not defined by how much the RFM personally fixes, but by how effectively the region operates and maintains stability without their physical presence.

Role Evolution Disclaimer

This job description is not intended to be all‑inclusive. Duties and responsibilities may evolve over time to meet organizational and operational needs. Responsibilities may change as facilities leadership structure continues to evolve.