Support Services Manager – Orthodontics, College of Dentistry

The University of Iowa College of Dentistry is seeking a Support Services Manager for the Department of Orthodontics to oversee and coordinate daily clinical operations and support services in a busy academic clinic. This position supports faculty, staff, students, and patients by ensuring efficient workflows, effective staffing, and smooth clinic operations. If you are ready to lead in a fast-paced environment dedicated to high-quality patient care and dental education—apply today!

For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

- Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.

- Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.

- Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.

- Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.

- Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.

- Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.

- And More!

Salary: $75,596 to commensurate (Pay Grade: 5A)

Schedule: Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

- Bachelor degree in relevant field or equivalent combination of education and relevant experience.

- 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.

- Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.

- Current DANB Dental Assistant Certification.

- Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).

- Within six months of hire, expanded Function Dental Assistant (EFDA Level 1).

- Must have a current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).

- Must possess current Iowa certificate of proficiency in dental radiography. (QDA)

- Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.

- Exceptional written, verbal, and interpersonal communication skills.

- Demonstrated organizational skills and ability to multi-task.

- Extensive experience with electronic health records (e.g. axiUm, Epic, etc.)

- Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.

Desirable:

· Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.

· Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.)

· Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.)

· Demonstrated experience with intraoral scanning and trouble shooting.

· Experience with children/adolescents.

Experience working with individuals with craniofacial anomalies and/or special needs.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date. 

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa: 

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. 

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. 

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. 

Join us in making a difference at a leading Big Ten university and premier public research institution.