Maintenance Manager

Maintenance Manager – Revere in Westfield, Indiana

The Maintenance Manager leads daily maintenance operations for a Class A multifamily community, ensuring the property is well-maintained, safe, and operating in alignment with Thompson Thrift’s quality, safety, and service standards. This role plays a key part in preserving asset value, supporting operational performance, and delivering a high-quality resident experience.

Your Role as a Maintenance Manager

As a Service Manager, you will lead day-to-day maintenance operations for an assigned community, providing hands-on direction to the service team while ensuring the property’s physical assets are maintained to the highest standards.

This role is responsible for executing preventative maintenance, managing service workflows, and driving operational efficiency through strong planning, prioritization, and follow-through. You will play a critical role in resident satisfaction, asset preservation, and overall property performance by ensuring timely service delivery, minimizing downtime, and supporting occupancy goals.

You will collaborate closely with community management, vendors, and internal partners to deliver consistent, high-quality service and support the long-term value of the community.

Key Responsibilities

Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely completion of task.

Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies

Ensure service requests are completed within established timelines, prioritizing urgent issues and maintaining accurate documentation of completion

Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance

Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas

Conduct routine inspections of occupied and vacant units to proactively identify maintenance needs, mitigate risk, and maintain asset quality

Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance outcomes

Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations

Partner with community management to ensure a high level of resident service, timely resolution of maintenance concerns, and support of retention efforts

Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies

Maintain accurate records of maintenance activities, equipment repairs, and capital components

Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control

Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs

Our Ideal Candidate for this Role

Education

High school diploma or GED required; equivalent experience considered

Certifications

EPA certification required

Certified Pool Operator (CPO) certification preferred

HVAC certification preferred

Experience & Requirements

Minimum of 4 years of experience in apartment or property maintenance

At least 2 years of experience in a supervisory or lead maintenance role preferred

Experience with Class A, new construction, or luxury multifamily communities preferred

Availability for on-call emergencies and proactive approach to problem solving

A valid driver’s license and reliable vehicle is required for this role for the purpose of on-call emergencies

Must be willing to perform additional duties such as snow removal, unit touch up cleans, and upkeep of amenity areas

Must be able to meet the physical requirements of the role, including frequent lifting of 50 to 80 pounds and occasional lifting up to 100 pounds, with or without reasonable accommodation

General awareness of transparent, upfront communication of rent, fees, and resident services is a plus. (For Colorado Applicants)

Skills & Attributes

Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems

Ability to lead and guide a team through hands-on support, clear direction, and accountability

Experience managing maintenance operations, budgets, and vendor relationships

Strong problem-solving and organizational skills

Excellent communication and customer service abilities

Detail-oriented with a proactive approach to maintenance planning

Why This Role Matters

The Maintenance Manager plays a vital role in protecting Thompson Thrift’s assets and supporting strong property performance. By delivering consistent, high-quality maintenance operations and leading a responsive, accountable service team, this role directly contributes to resident satisfaction, operational efficiency, and long-term community value.

Why Thompson Thrift

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you’ll find:

Values-Driven Culture – Excellence, Service, and Leadership guide everything we do

Career Growth – Training, mentorship, and long-term development opportunities

Work-Life Support – Competitive benefits, flexibility, and wellness programs

Real Impact – Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com. By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.