Leasing Consultant

Leasing Consultant – Watermark at Steele Crossing in Fayetteville, Arkansas

The Leasing Consultant serves as a key driver of occupancy and revenue growth, delivering an exceptional prospect and resident experience within a Class A multifamily community. This role acts as a brand ambassador for the community, supporting leasing performance, marketing efforts, and resident engagement in alignment with Thompson Thrift’s standards.

Your Role as a Leasing Consultant

As a Leasing Consultant, you will play a critical role in converting prospective residents into satisfied community members. This role focuses on executing leasing strategies, delivering an engaging customer experience, and contributing to occupancy and revenue goals.

You will represent the community with professionalism and enthusiasm, creating a positive first impression while guiding prospects through the leasing journey and supporting ongoing resident relationships.

Key Responsibilities

Greet and engage prospective residents, providing personalized tours that highlight the value and features of the community

Guide prospects through the application and leasing process, effectively addressing questions and overcoming objections

Support leasing performance by contributing to occupancy goals, conversion efforts, and overall community success

Respond to prospect inquiries across multiple channels, including phone, email, and digital platforms, in a timely and professional manner

Deliver a high level of customer service to both prospective and current residents, supporting satisfaction and retention

Support marketing and outreach efforts, including online presence, reputation management, and community events

Maintain detailed knowledge of the community, amenities, and surrounding market to effectively position the property

Prepare lease documentation, process applications, and maintain accurate and complete records

Assist with resident move-ins, onboarding, and communication to ensure a seamless experience

Collaborate with on-site management and team members to support a high-performing leasing environment

Our Ideal Candidate for this Role

Education

High school diploma or GED required; equivalent experience may be considered

Experience & Requirements

Minimum of 1 year of experience in leasing, sales, customer service, or a professional office environment

Experience in multifamily leasing, sales, or hospitality preferred

Class A or luxury multifamily experience a plus

Flexibility to work some evenings; must be able to work weekends

A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate

Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus. (For Colorado Applicants)

Skills & Attributes

Strong sales aptitude with the ability to influence decisions and achieve performance goals

Excellent communication and interpersonal skills

Customer-focused mindset with a strong service orientation

Ability to multitask and perform in a fast-paced, goal-oriented environment

Strong organizational and time management skills

Proficiency with Microsoft Office; experience with Yardi property management software preferred

Positive attitude with a passion for helping people find their next home

Preferred Certifications

CALP designation preferred

Why This Role Matters

The Leasing Consultant plays a critical role in driving community success. By delivering exceptional service, executing effective leasing strategies, and contributing to occupancy and revenue goals, this role directly impacts the performance and reputation of Thompson Thrift communities.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you’ll find:

Values-Driven Culture – Excellence, Service, and Leadership guide everything we do

Career Growth – Training, mentorship, and long-term development opportunities

Work-Life Support – Competitive benefits, flexibility, and wellness programs

Real Impact – Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com. By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.