Patient Collections Specialist (Revenue Cycle)
Required skills
- healthcare collections
- revenue cycle management
- patient billing
- outstanding balances
- payment options
- payment plans
- claim discrepancies
- patient financial records
- accounts receivable reports
- collection notices
Nice to have
- associate's degree
Role summary
The Revenue Cycle Patient Collections Specialist is responsible for managing patient accounts, ensuring timely collection of payments, and providing exceptional customer service within the healthcare revenue cycle. This role involves patient billing, communication regarding outstanding balances, negotiating payment plans, collaborating with insurance companies, maintaining financial records, and analyzing accounts receivable reports to prioritize collection efforts. The specialist must adhere to federal and state debt collection regulations and provide excellent customer service while resolving billing issues. The position also requires coordinating with internal departments and monitoring key performance indicators for the collections process.
Description
Our mission is to provide quality, accessible and patient-centered eye care.Consider joining Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.
Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.
JOB SUMMARY:
The Revenue Cycle Patient Collections Specialist will be responsible for managing patient accounts, ensuring timely collection of payments, and providing exceptional customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manage and oversee patient billing processes to ensure accurate and timely invoicing.
- Communicate with patients regarding outstanding balances and payment options.
- Negotiate payment plans and settlements with patients to facilitate collection.
- Collaborate with insurance companies to resolve claim discrepancies and verify coverage.
- Maintain and update patient financial records and account information.
- Analyze accounts receivable reports to identify and prioritize collection efforts.
- Prepare and send out collection notices and follow-up on past due accounts.
- Adhere to federal and state regulations concerning debt collection practices.
- Assist in developing and implementing strategies to improve the efficiency of the collections process.
- Provide exceptional customer service by addressing patient inquiries and resolving billing issues.
- Coordinate with internal departments to ensure accurate and efficient billing and collections processes.
- Monitor and report on key performance indicators related to collections activities.
- Participate in training and development sessions to stay updated on best practices and regulations.
Requirements
REQUIREMENTS:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 2 years of experience in healthcare collections or revenue cycle management.
- Proficiency in healthcare billing systems and electronic medical records (EMR).
- Strong knowledge of medical billing codes, insurance processes, and regulations.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive patient information with confidentiality.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with federal and state healthcare regulations, including HIPAA.
- Customer service-oriented with a focus on patient satisfaction.
- Ability to work in a fast-paced, high-pressure environment.
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