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Titan Security Group Verified
Security Services

Lobby Ambassador - $23-$26

Chicago, ILOnsiteFull Time$23–$26 /hrPosted 5 days ago

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Required skills

  • door staff
  • receptionist
  • customer service
  • clerical
  • hotel
  • restaurant
  • dogs
  • cats
  • pets
  • animals

Nice to have

  • bi-lingual

Role summary

Titan Security is seeking a Lobby Ambassador in Downtown Chicago to create a positive and welcoming environment. Responsibilities include greeting guests, managing lobby traffic, resolving concerns, promoting building amenities, coordinating transportation, and performing front desk and administrative duties. The role requires a high school diploma or GED, customer service or related experience, comfort with animals, and the ability to obtain a PERC card. Physical requirements include lifting up to 50 lbs and performing foot patrols. Bilingualism is a plus.

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is hiring a Building Concierge and Lobby Ambassador Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment.

Responsibilities of Security Officers include, but are not limited to:

  • Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
  • Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
  • Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
  • Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property
  • Enthusiastically promotes amenities of the building.
  • Maintains accurate knowledge of groups and events that are onsite and happening within the building
  • Promotes team work and quality service through daily communications and coordination with other departments.
  • Develops and maintains positive working relationships with others, and support team to reach common goals.
  • Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
  • Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles
  • Exceeds standards for personal appearance and grooming at all times.
  • Facilitates lobby safety, cleanliness, and security.
  • Perform key front desk agent and administrative functions as directed.
  • Performs all other job-related duties as assigned

    • Required Qualifications of Security Officers:

  • Must be at least 18 years of age.
  • Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
  • Must be comfortable around dogs, cats, and other pets/animals
  • High School diploma or general education degree (GED)
  • Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
  • Able to pass pre-employment drug screen and criminal background check.
  • Able to read, write, speak, and understand English
  • Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

    • Preferred Qualifications of Security Officers:• Bi-lingual considered a plus.• Weekend availability required

    Pay and Benefits of Security Officers:• $23-$26/hour depending on experience, location and position• Paid time off and paid holidays• Medical and Dental insurance• Opportunities for career growth and promotion• Skills-enhancing training

    EOE/M/F/D/V

    #IND1

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