On-Site Field Support Technician
Required skills
- T-1
- analog circuit repair
- network diagnostics
- network disciplines
- inmate phone system
- associate's degree
- technical school
- team oriented business skill
- professional attitude
Nice to have
- travel
Role summary
TKC Holdings, Inc., through its subsidiary ICSolutions (ICS), is seeking an On-Site Field Support Technician for the corrections industry. This role involves performing walk-throughs, repairing, and replacing custom network devices and inmate phone systems in correctional facilities. The technician will also be responsible for installations and advanced network diagnostics. The position requires knowledge of T-1 and analog circuit repair, strong network troubleshooting skills, and the ability to build relationships with facility personnel. Excellent communication and teamwork skills are essential.
$26.44-29.81/hour
Overview
TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.
About This Position
The Field Tech will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts. Field Techs perform installations at the new site. This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract. Other duties as determined by the needs of the business.
What You'll Need
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Must have T-1 and analog circuit repair knowledge.
- Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
- Must be able to develop good working relationships with facility personnel.
- Service and maintain inmate phone systems at correctional facilities within an assigned region.
- Ability to travel throughout assigned territory as needed.
- Excellent written and verbal skills.
- Strong team oriented business skill.
- Professional attitude in dealing with customers.
Benefits
We care about our employees and offer benefits that support your health, finances, and career growth.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Tuition Reimbursement
- Paid Training
- Career Advancement Opportunities
- Life Insurance & AD&D Coverage
- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
EEO Statement
Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
Similar roles
- Evidence Intake SpecialistTKC Holdings · Birmingham, AL · Onsite
- Evidence Intake SpecialistTKC Holdings · Birmingham, AL · Onsite
- Support Technician (Night Shift)Lightedge · Chaska, MN · Onsite
- Level 3 IT Support Technician – EscalationsAndromeda · Lockport, IL · Hybrid
Surgical Support TechnicianBaylor Scott & White Health · Round Rock, TX · Onsite
IT Support TechnicianCaptiveAire · Raleigh, NC · Onsite
