Human Services Coordinator

Human Service Coordinator
Location: Cedar Rapids, IA
Company: To The Rescue
Department: Human Services
Schedule: Full-Time | Varies based on program needs, including on-call rotation

Make a direct impact in helping individuals live independently while leading program operations and supporting teams that deliver high-quality care every day.

About the Role

To The Rescue is seeking a Human Service Coordinator to support individuals with developmental disabilities, brain injuries, and/or mental illness in community-based settings.

In this role, you’ll oversee program operations, ensure compliance, and support staff in delivering consistent, high-quality care. You’ll work closely with internal teams and community partners to help individuals maintain independence, safety, and quality of life.

Key Responsibilities

Program Oversight & Compliance
Oversee program operations to ensure compliance with Iowa Code, Medicaid, and organizational standards
Monitor documentation, service plans, and reporting for accuracy and completeness
Partner with Quality Assurance to maintain up-to-date and compliant records
Track program performance, expenses, and service delivery expectations

Team Leadership & Staff Support
Provide leadership, coaching, and support to Human Services Supervisors and Direct Support staff
Assist with employee training, development, and performance management
Guide staff on policies, procedures, and best practices
Support scheduling oversight to ensure operational and service expectations are met

Member Support & Coordination
Lead and support member meetings and interdisciplinary team collaboration
Develop and maintain relationships with internal teams and external stakeholders
Ensure member health, safety, and service needs are consistently met
Respond to incidents, provide follow-up, and support resolution as needed

Operations & Communication
Provide timely updates to internal and external stakeholders
Support coordination of services across programs and community partners
Maintain professional representation of To The Rescue in all interactions
Participate in on-call rotation and respond to urgent program needs

What We’re Looking For

Strong leadership and communication skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Experience working with individuals with disabilities or in human services settings
Ability to think critically, solve problems, and make sound decisions
Comfortable working both independently and as part of a team

Preferred Experience & Qualifications

Experience in human services, social services, or a related field
Working knowledge of compliance, auditing, or regulatory standards
Experience supervising or supporting staff
Familiarity with documentation requirements and service planning
Proficiency with Microsoft Office and Google Workspace (G-Suite)

Why This Role Stands Out

• Leadership role with direct impact on program quality and outcomes

• Opportunity to guide and develop staff in a growing organization

• Work that directly supports individuals living independently in the community

• Variety in your day—no two situations are exactly the same

• Strong collaboration across teams and external partners

IND-IA

To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability or status as a protected veteran.