Assistant Studio Manager

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Communicate and exude SweatHouz Brand principles in everything you do.
• Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
• Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
• Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
• Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
• Maintain the SweatHouz distinct culture and community.
• Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
• Develop awesome partnerships in your community to develop awareness
• Cleaning off the sauna suites and laundry of towels after every session
• Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
• Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
• Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

BENEFITS

• Paid training 
• Medical/Dental/Vision
• Friendly atmosphere 
• Room for growth
• Free SweatHouz membership 

Requirements

QUALIFICATIONS AND SKILLS

• College Degree
• At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
• 3-5 years membership sales and customer service experience is required.
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Experience with MindBody or a similar CRM / POS is a plus.
• Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
• Must be highly organized with the ability to prioritize multiple tasks in the moment.
• Important to possess a passion for the SweatHouz brand.
• Able to work a non-traditional schedule.
• A chance to work in a truly team-oriented and supportive environment.