Customer Service Coordinator

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

A Calibration Technician I performs basic calibration, maintenance, and repair of measurement equipment under supervision. Proficiency in using standards, following procedures, and understanding measurement principles is expected. This entry-level role supports quality standards, ensures accurate measurements, and complies with company and industry requirements.

Responsibilities

Essential Duties and Responsibilities

• Independently perform calibration work within a laboratory setting or while supervised at a customer on-site, document the measurement results accurately and with minimal errors
• Develop skills necessary to perform calibration with minimal supervision, and identify and correct common measurement errors
• Develop the required knowledge, skills, and abilities, and qualifications necessary to advance to Calibration Technician II position.
• Fulfill duties safely under working conditions, in keeping with Company requirements and standards
• Employees are expected to act professionally, uphold the company’s quality policy, and demonstrate integrity and respect, ensuring alignment with our commitment to excellence and compliance in all locations
• Travel requirement: 25-50% of work schedule
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Ability to learn new skills and tasks
• Ability to take direction and learn from feedback
• Minimum of one (1) year of calibration experience
• Intermediate mathematical skills including algebra, geometry, and statistics
• Competency with office computer software including Microsoft Word, Excel and Outlook
• Basic Organizational and time management skills
• Successful completion of assigned training materials through on-the-job training, online content, LMS, and classroom led instruction
• Ability to communicate effectively, solve problems efficiently, and work independently and as part of a team
• 3+ years driving experience with a valid driver’s license

Education and Experience

• High School Diploma or GED
• An associates degree from an accredited college or technical school preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.