Translation & Localization, Information Technology & Services, Business Services

Commercial Process Consultant

RemoteRemoteContractPosted 27 days agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

Veeva CRM
Vault CRM
Salesforce
pharmaceutical
commercial operations
customer engagement
process mapping
requirements management
acceptance criteria
segmentation

Nice to have

BPMN
Agile
Jira
Confluence
Veeva certifications
German

Role summary

We are seeking an experienced Commercial Process Consultant for a remote, contract role (November-March, ~3 days/week) to support a global pharmaceutical transformation from Veeva CRM to Vault CRM. The consultant will analyze commercial and field-user needs, translate them into global processes and requirements, and facilitate workshops. Key responsibilities include process mapping, requirements management, gap analysis, and supporting business testing. Requires 5+ years in business analysis/process consulting, 3+ years in pharma commercial operations, and 2+ years with Veeva CRM. Experience with Vault CRM projects and cross-market collaboration is essential.

Engagement

Remote: EU or US East Coast
Duration: November–March
Allocation: Approximately 3 days/week
Total: Approximately 54 days

We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions.

Key Responsibilities

Lead commercial process analysis and engage with global and local market stakeholders.
Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions.
Develop process maps, process narratives, business rules, requirements, and acceptance criteria.
Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts.
Review solution demonstrations and clarify requirements with project and platform teams.
Maintain decisions, dependencies, exceptions, and requirements traceability.
Support business testing and prepare relevant handover documentation.

Requirements

5+ years of experience in business analysis or process consulting.
3+ years of experience in pharmaceutical commercial operations or customer engagement.
2+ years of hands-on experience with Salesforce-based Veeva CRM processes.
Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project.
Experience working across multiple markets and directly with field users and global process owners.
Strong experience in process mapping, requirements management, and acceptance-criteria development.
Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies.
Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus.
German or French is a plus.

Originally posted on Himalayas

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