E-commerce, Marketing Technology, Analytics, SaaS

Team Lead, Sales Engineering

RemoteRemoteFull TimeLead$180,000–$195,000 /yrPosted 2 months ago

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Required skills

AI operating system
ecommmerce
technical discovery
POCs
demos
technical objections
call reviews
development plan
SE process
POC criteria

Nice to have

DTC
MER
CAC
contribution margin
payback
competitive experience

Role summary

Triple Whale is seeking a Team Lead for its Sales Engineering team. This role involves managing three Sales Engineers, coaching them, and personally handling complex technical sales opportunities. The Team Lead will also be responsible for defining and documenting the Sales Engineering process, hiring new team members, and ensuring pre-sale promises are met. The position requires a blend of individual contribution (roughly 50% of time) and team leadership (roughly 50% of time), focusing on driving technical evaluation conversions and shortening sales cycles within the e-commerce sector.

What Do We Do?

Triple Whale is the AI operating system built for modern commmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it hurts your bottom line.We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the only AI harness in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.The result: more than 65,000 brands like Kitsch, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

The Role

Lead Triple Whale's Sales Engineering team while still carrying your own deals. You'll manage three SEs — coaching, call reviews, development — and personally own the hardest technical opportunities in the team's book. Roughly half your time in the field, half leading the team.

What You'll Do

Run technical discovery, POCs, and demos on your own deals — typically the largest and most competitively contested.

Take escalations from the team on technical and competitive objections they can't close out.

Coach three SEs: recurring 1:1s, structured call reviews against our frameworks, and a clear development plan for each.

Define and document how SE works here: when an SE engages a deal, what a POC requires to start and what "passed" means, discovery standards before a demo, and what a clean handoff to Solutions Architecture contains.

Hire and ramp SEs as the team grows.

Own the accuracy of what your team promises pre-sale. Solutions Architecture has to build it.

What Success Looks Like

Conversion through the technical evaluation stage, on your deals and across the team.

Shorter cycle times on SE-supported deals.

What gets promised pre-close holds up post-close.

A documented SE process the whole team actually follows.

Three SEs measurably better than when you started.

Requirements

6+ years in sales engineering, solutions consulting, or a similar technical pre-sales role.

Experience coaching or mentoring other SEs — formal management title not required, but you need to have raised someone else's game before.

Track record of building process, not just following it: POC criteria, discovery standards, handoff requirements, review cadences you put in place that stuck.

Working SQL fluency.

Hands-on experience with marketing attribution — pixel-based, multi-touch, or MMM.

Comfortable telling a customer we haven't built something, and telling a rep their deal isn't as strong as they think.

Nice to Have

E-commerce or DTC background — MER, CAC, contribution margin, payback.

Competitive experience.

Shopify ecosystem depth, including headless or non-Shopify implementations.

Formal people-management experience.

This is a bonus-eligible position. The expected base salary for this role is $180,000–$195,000 per year. The role is also eligible for a 20% annual bonus under Triple Whale’s compensation plan. The expected on-target earnings are approximately $200,000–$234,000 per year.

Eligible employees receive medical coverage; a 401(k) with a company match of up to 3%; 30 days of paid time off accrued monthly after the first 30 days of employment; five sick days; and nine paid company holidays. Triple Whale also offers paid parental leave for eligible employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

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