RiseMe
True North DPO logo
True North DPO Verified
Consulting, Data Privacy, Legal Services

Dental Patient Care Coordinator

Mount Royal Dental, ONOnsitePart TimeEntry-level (exp-based)Posted 2 months ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • dental administration
  • dental terminology
  • office procedures
  • Live DDM
  • patient records
  • insurance details
  • claims processing
  • patient flow
  • administrative duties
  • filing

Nice to have

  • treatment plan coordination
  • financial discussions
  • oral surgery
  • periodontist services
  • orthodontic treatment
  • guided biofilm therapy

Role summary

Mount Royal Dental seeks a compassionate, organized, and service-oriented Dental Patient Care Coordinator for a part-time role in Burlington. This position is the first point of contact for patients, responsible for delivering an outstanding patient experience and supporting administrative operations. The ideal candidate has excellent communication skills, attention to detail, and familiarity with dental terminology and office procedures. This role offers a growth pathway into a Treatment Coordinator position, with cross-training provided. Responsibilities include greeting patients, managing calls, maintaining records in Live DDM, processing insurance and claims, coordinating with the clinical team, and completing administrative tasks.

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Practice: Mount Royal DentalLocation: BurlingtonWebsite: https://www.mountroyaldental.com Role Type: Part-Time Role Hours: Monday, 1:30 p.m.–7:30 p.m. | Thursday, 7:30 a.m.–1:30 p.m.

Job Overview

Mount Royal Dental is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Career Growth OpportunityThis role offers an exciting growth pathway into a Treatment Coordinator position. The successful candidate will be cross trained across both Patient Care Coordinator and Treatment Coordinator responsibilities, creating an opportunity to expand clinical coordination and patient case presentation skills while growing within the practice.

Key Responsibilities

  • Greet patients warmly upon arrival and assist with check-in procedures.
  • Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
  • Maintain accurate patient records using Live DDM.
  • Process patient information, insurance details, and claims according to office policies.
  • Coordinate with the clinical team to ensure smooth and efficient patient flow.
  • Support treatment plan coordination and financial discussions, when required.
  • Complete administrative duties including filing, data entry, email correspondence, and document preparation.
  • Maintain a clean, organized, and professional front desk and reception area.
  • Assist with monitoring and ordering office supplies.

    • Qualifications

  • Minimum 1 year of dental or medical administration experience (dental preferred).
  • Strong knowledge of dental terminology and office procedures.
  • Excellent verbal, written, and interpersonal communication skills.
  • Experience with Live DDM is an asset.
  • Ability to multitask effectively while maintaining accuracy and attention to detail.
  • Professional presentation, positive attitude, and patient-centered mindset.
  • Ability to work collaboratively in a busy, team-oriented clinical environment.

    • Practice Snapshot

    Practice Name: Mount Royal Dental

    Location: Burlington, Ontario

    Operatories

  • Total Operatories: 10
  • Hygiene Operatories: 5
  • Dentist (DDS) Operatories: 5

    • Clinical Team Structure

  • Number of Hygienists per Day:
  • Monday: 3
  • Tuesday: 3
  • Wednesday: 5
  • Thursday: 3
  • Friday: 5
  • Saturday: 2
  • Specialty Services Offered: Oral surgery and Periodontist services offered twice per month, with GP-provided orthodontic treatment available twice monthly.

    • Office Environment & Culture

    Our team’s goal is to make a lasting impact by promoting health and wellness through education, compassion, and authenticity. We are deeply committed to patient care, prioritizing kindness, respect, and continuous learning in everything we do. We are a fun, supportive team that works closely together in a friendly and collaborative dental office environment.

    Technology & Software

  • Practice Management Software: Live DDM
  • Digital Tools: Fotona LightWalker Laser, Guided Biofilm Therapy (GBT) for hygiene visits, ICON (white spot lesion treatment), Max Assist software, Quicksleeper (painless anesthesia), TRIOS digital scanner, CBCT (3D imaging), digitally guided implants, VELscope oral cancer screening, dental microscopes, snoring appliances

    • Neighborhood Highlights / Landmarks

    Mount Royal Dental is conveniently located just off the highway, making it easily accessible for both staff and patients. The practice is situated in a well-established plaza with free, ample parking, offering a smooth daily commute. The clinic is also proud to be a Reader’s Choice Award winner for the past 10 years, reflecting its strong reputation and long-standing presence in the Burlington community.

    Compensation• Pay Range: $26.00–$30.00 per hour• Compensation is commensurate with experience and skills.

    Ready to Take the Next Step?If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

    If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.

    Thank you for considering a career with True North DPO.

    If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.

    Ready to apply?
    You'll be redirected to True North DPO's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.