Brand Manager

Brand Manager

The Brand Manager leads day-to-day brand support and execution for assigned client accounts, ensuring client priorities are translated into coordinated operational plans and consistent program delivery. This role serves as a key connection between client contacts, internal support teams, and field operations, proactively identifying opportunities, addressing challenges, and driving solutions that support client satisfaction and business results.

Through effective leadership and collaboration, the Brand Manager develops team members, strengthens client partnerships, and reinforces TruX’s culture of servant leadership and people helping people grow.

Essential Functions:

• Lead day-to-day brand operations, translating client expectations and business priorities into actionable plans, deliverables, and team responsibilities.

• Serve as a primary operational point of contact for assigned client relationships, maintaining regular communication and addressing service needs and concerns.

• Partner with the Director of Brand Partnership, Sr. Manager of Client Partnerships, and field operations to coordinate program execution, oversee field shift reporting, and resolve operational challenges.

• Proactively identify client needs, operational gaps, and opportunities for improvement; develop recommendations and coordinate solutions rather than relying solely on client direction.

• Oversee brand reporting, deliverables, timelines, and communication to ensure accuracy, responsiveness, and consistent service delivery.

• Lead, coach, and develop Brand Partnership Coordinators and other assigned team members through clear expectations, feedback, and professional development.

• Monitor brand performance, client feedback, and operational trends; recommend and implement improvements to strengthen service quality and program results.

• Communicate brand performance, risks, resource needs, and escalated issues to leadership while ensuring alignment with company policies, client requirements, and established procedures.

Qualifications

• 3+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.

• 1+ years of supervisory or team leadership experience preferred.

• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.

• Experience managing team workloads, monitoring performance, improving processes, and resolving operational challenges.

• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.

• Experience with operational reporting, performance metrics, and resource planning preferred.

• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.

Knowledge, Skills, and Abilities

• Strong client relationship management and operational leadership skills.

• Ability to anticipate client needs and proactively develop solutions.

• Strong communication, presentation, negotiation, and problem-solving skills.

• Ability to translate client requirements into actionable plans and measurable deliverables.

• Strong organizational skills and the ability to manage multiple priorities and deadlines.

• Ability to coach and develop employees while maintaining accountability for results.

• Proficiency in Microsoft Office, reporting tools, and project management systems.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive client and business information.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required. 

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

• Travel to client offices, retail locations, and company meetings as required to support client relationships, operational oversight, strategic initiatives, and program performance.

 Equal Employment Opportunity Statement 

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.