Manager of Client Partnership

Manager Client Partnership

The Manager of Client Partnerships leads daily operations for in-house support teams across assigned brands, ensuring effective workload management, consistent service delivery, and alignment with client and business priorities. This role oversees team performance, quality, and development while partnering with the Director of Client Partnerships, Director of Brand Partnership, and field operations to address operational needs and support successful program execution.

Through servant leadership and collaboration, the Manager fosters accountability, develops team members, and reinforces TruX’s culture of people helping people grow while supporting operational excellence and a strong client experience.

Essential Functions:

• Lead daily in-house operations, establishing priorities, assigning responsibilities, and ensuring timely delivery of program support services.

• Manage workload distribution, staffing coverage, and resource allocation to meet business needs, team capacity, and deadlines.

• Collaborate with the Director of Client Partnerships, Director of Brand Partnership, and field operations to align priorities, coordinate resources, and resolve execution challenges.

• Monitor work quality, productivity, and service standards; identify gaps and implement improvements to strengthen operational effectiveness.

• Lead, coach, and develop team members through clear expectations, regular feedback, training, and professional development.

• Maintain effective workflows, documentation, communication, and reporting practices to support consistent service delivery.

• Identify operational challenges and improvement opportunities, partnering with leadership and cross-functional teams to implement solutions.

• Communicate team performance, resource needs, and escalated concerns to leadership while ensuring work aligns with company policies, client requirements, and established procedures.

Qualifications

• 3+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.

• 1+ years of supervisory or team leadership experience preferred.

• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.

• Experience managing team workloads, monitoring performance, improving processes, and resolving operational challenges.

• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.

• Experience with operational reporting, performance metrics, and resource planning preferred.

• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.

Knowledge, Skills, and Abilities

• Strong operational leadership, organizational planning, and execution skills.

• Ability to allocate resources, manage competing demands, and maintain accountability for team performance.

• Strong coaching, communication, interpersonal, and conflict resolution skills.

• Ability to evaluate performance data and implement practical improvements.

• Knowledge of retail merchandising, client support, and office-to-field collaboration preferred.

• Proficiency in Microsoft Office, reporting tools, and workforce or project management systems.

• Ability to maintain confidentiality and exercise discretion when handling sensitive business, client, and personnel information.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required. 

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

• Travel to client offices, retail locations, and company meetings as required to support client relationships, operational oversight, strategic initiatives, and program performance.

Equal Employment Opportunity Statement 

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.