Sr. Sales Executive – AWS Overlay
Required skills
- Amazon Connect
- AWS AI
- Amazon Q
- AI Agents
- Conversational AI
- Contact Center Modernization
- Customer Service Transformation
- AI-powered Self-Service
- Agent Assistance
- Automation
Nice to have
- TTEC Digital
- CX Strategy
- Data & AI
- Solution Architects
- Managed Services
Role summary
TTEC Digital is seeking a remote Sr. Sales Executive to drive new-logo growth by selling Amazon Connect and related AI professional and managed services to enterprise clients. The role involves owning the full sales cycle, from identifying and prospecting net-new accounts to closing complex transformation deals. You will focus on modernizing contact centers, enhancing customer service through AI, and demonstrating business value around CX, cost reduction, and revenue growth. This position requires a proven track record in enterprise technology sales, strong pipeline generation skills, and the ability to establish credibility with senior leaders. Collaboration with solution architects and AWS experts is key to developing and presenting differentiated solutions.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Reporting to the Vice President, Sales for AWS, the Overlay Sales Executive will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our AWS practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.
Job Summary:
The motivated and experienced Sales Overlay will have a proven track record in account management or sales and a deep understanding of the Amazon Connect platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations.
Key Responsibilities:
- Drive and serve as an accountable owner of the Amazon Connect bookings number with quarterly goals
- Drive GTM activities including qualification, pitching, discovery and support to AE’s across the TTEC landscape
- Forecast and manage bookings outlook including client close plans, next steps, reporting and partnership with delivery
- Actively collaborate, run and develop GTM moments that matter with an existing client base and expand new opportunities
- Partnership with practice leadership and partner/ vendor ecosystem to drive creative pipeline channel strategy
- Develop materials, assets and documentation for the organization, clients and partners to drive GTM opportunities
- Participate in meaningful and qualified events with clients and vendors
Qualifications:
- 10+ years working in an enterprise space with consulting and technical delivery experience
- 8+ years in a quota-retiring and/or sales role managing a sales forecast
- 2+ years experience working with the Amazon Connect and AWS CX solutions
- Experience with design-led thinking, strategy and client vision / account management approaches
- Experience working a matrixed organization strategy, multiple sellers and multiple products
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