Legal Services

Client Support Analyst

RemoteRemoteFull TimePosted 1 month ago

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Required skills

customer service
client solutions
professional email
phone etiquette
active listening
client-focused
adaptable
legal services

Nice to have

industry experience
administrative experience
office experience
process improvement

Role summary

U.S. Legal Support is seeking a Client Support Coordinator to serve as the primary point of contact for clients, providing assistance via phone and email to resolve inquiries. This remote role, based in Texas, requires expertise in litigation support services, strong customer service, professionalism, and problem-solving skills. Responsibilities include investigating issues, setting up new client accounts, performing status checks, handling price quotes, and collaborating with other departments to ensure timely resolution and meet service level agreements. A high school diploma and 3+ years of customer service experience are required, with an Associate degree and legal industry experience preferred.

About U.S. Legal Support

At U.S. Legal Support, we’re committed to delivering best-in-class litigation support services to our clients nationwide. Our people are passionate, dedicated, and driven by the goal of providing exceptional service every day.

📍 Location: Remote, Texas

🕒 Schedule: Monday - Friday 8:30 am - 5:30 pm

Position Summary

The Client Support Coordinator serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. This role is the subject matter expert for all services offered by U.S. Legal Support and requires strong customer service, professionalism, and problem-solving skills.

Essential Job Functions

Investigate and research issues to ensure proper corrective action is taken.
Quickly address client and sales partner inquiries and drive them to resolution.
Set up new client accounts via the company portal.
Direct, coach, and prepare new clients to use portal features effectively.
Complete front-end processing for settled cases.
Perform transcript and video status checks.
Handle client inquiries regarding price quotes for completed jobs.
Collaborate with other departments to resolve issues or fulfill requests swiftly.
Work efficiently while suggesting improvements to workflow processes.
Demonstrate genuine interest and retain knowledge of legal services offered.
Ensure service level agreements (SLAs) are consistently met or exceeded.
Perform other duties as assigned by department leadership.

Requirements

High school diploma or equivalent required; Associate degree preferred.
3+ years of experience in customer service or client solutions.
Professional email and phone etiquette.
Industry experience preferred but not required.
Prior administrative or office experience a plus.

Skills & Attributes

Strong attention to detail and active listening skills.
Excellent communication and problem-solving abilities.
Cheerful, professional, and client-focused demeanor.
Dependable and reliable with a strong work ethic.
Flexible and adaptable in a fast-paced environment.

Perks & Benefits:

We offer a comprehensive benefits package, including:

✨ Medical, Dental, and Vision Insurance
✨ Parental Leave
✨ LifeLock Identity Protection
✨ Employee Engagement Activities and More!

Ready to apply?

You'll be redirected to U.S. Legal Support's application page.