Director, Strategic Customer Success & Growth
Required skills
- P&L
- net revenue
- client cost-savings
- QBRs
- MBRs
- C-suite
- senior leadership
- supply chain
- transportation management
- 3PL logistics
Nice to have
- Google Workspace
- Microsoft Excel
- Power BI
- Tableau
- project management methodologies
- cross-functional execution
Role summary
As the Director of Strategic Customer Success & Growth, you will be an executive partner responsible for driving account retention, strategic expansion, and operational excellence for enterprise clients. This leadership role involves managing a team of Strategic Customer Success Partners, acting as a trusted advisor to client C-suites, and translating supply chain metrics into growth opportunities. You will own financial responsibility for customer revenue and P&L performance, and collaborate with Product Development to enhance Uber Freight's solutions. The role requires significant travel to customer sites.
About the Role
As the Director of Strategic Customer Success & Growth, you will serve as a key executive partner driving account retention, strategic expansion, and operational excellence across enterprise clients. In this high-impact leadership role, you will own client satisfaction both directly and by managing a team of Strategic Customer Success Partners. You will act as a trusted advisor to client C-suites—translating complex supply chain metrics into strategic growth opportunities, conducting regular site visits, and partnering closely with Operations to deliver game-changing logistics solutions.
What the Candidate Will Do
Basic Qualifications
Preferred Qualifications
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
