Logistics, Transportation, Technology, Supply Chain

Customer Support Specialist II

Little Rock, AROnsiteFull TimeEntry-level (exp-based)Posted 15 days agoVisa sponsorship available

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Required skills

customer shipments
daily communication
customer relationships
carrier relationships
Transportation Management System
shipment entries
performance objectives
automation objectives
professional communication
difficult situations

Nice to have

College degree
freight industry
office work environment
Advanced proficiency
Microsoft Office Suite

Role summary

Uber Freight is seeking a Customer Support Specialist II for an on-site, full-time role. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with customers and carriers. The specialist will use a Transportation Management System (TMS) to process shipments, manage appointments, update load statuses, and resolve issues. Key responsibilities include effective communication, exceeding delivery expectations, and collaborating with logistics teams. A high school diploma, 1 year of customer service experience, and proficiency with Google Workspace are required. Knowledge of the freight industry and advanced Microsoft Office Suite skills are preferred.

Schedule: Full Time Job Type: On-site Salary Type: Hourly Req #: 3516

About the Role

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

What the Candidate Will Do

Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives

Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.

Exceed customer on-time pick-up and delivery expectations

Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

Utilize external websites and other tools of communication to set shipment appointments

Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

Work directly with Logistics Teams to assist with shipment issues or problem-solving

Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed

Additional Responsibilities Regarding Customer and Carrier Relationships

Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

Correspond with customer and carrier regarding detention and other accessorial information

Acquire solid understanding of customer business practices and workflow

Basic Qualifications

High school diploma or GED equivalent

At least 1 year of customer service experience

Basic proficiency with Google Workspace or Microsoft Office Suite

Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications

College degree

Knowledge of the freight industry

At least 1 year of customer service experience within an office work environment

Advanced proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Customer Support Specialist II

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Required skills

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