Patient Access Specialist II | Patient Access | Full-Time | Days
Required skills
- patient financial counseling
- account management
- insurance verification
- patient benefits
- payment plans
- financial assistance programs
- healthcare billing regulations
- patient privacy standards
Nice to have
- college degree
- related coursework
Role summary
This Patient Access Specialist II role focuses on assisting patients with their medical financial responsibilities. Key duties include verifying insurance, explaining benefits, coordinating payment plans and financial assistance, and resolving billing inquiries. The specialist will also educate patients on financial resources, monitor outstanding balances, and maintain accurate documentation. A high school diploma is required, with a college degree preferred. Three years of experience in patient financial counseling or account management, with expertise in insurance verification and payment coordination, is essential.
Plays a vital role in assisting patients with understanding and managing their financial responsibilities related to medical care. Guides patients through insurance verification, explaining benefits, and coordinating payment plans or financial assistance programs. Communicates to resolve billing inquiries and collaborates with healthcare providers and billing departments to maintain accurate account information. Educates patients on financial resources, monitors outstanding balances, and ensures thorough documentation of all interactions and arrangements.
Responsibilities
Key Responsibilities
• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and collaborates with providers and billing departments.
• Educates patients on available financial resources.
• Monitors outstanding balances and documents all interactions.
Qualifications
- Education:
- High school diploma or equivalent required.
- College degree or related coursework preferred
- Experience:
- • 3+ years of experience in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.
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