Surgery Coordinator II Lead Certified – Orthopedics Blended Onsite and Remote Work-Full Time-Days
Required skills
- Surgery Coordinator
- Ambulatory Healthcare
- Surgical Scheduling
- Continuity of Care
- Liaison
- Patient Care
- Staffing
- Training
- Feedback
- Surgical Plan
Nice to have
- EPIC EMR
- Orthopedic Scheduling
- Orthopedic Reports
Role summary
This Lead Surgery Coordinator II position in Orthopedics requires 4 years of experience in ambulatory healthcare, customer service, and third-party payor relations. The role involves directing and coordinating surgical scheduling activities for clinic physicians, ensuring continuity of care, and acting as a liaison between departments. Responsibilities include patient instruction, insurance verification, authorization, and oversight of daily scheduling, including hiring, staffing, and training. A Certified Professional Coder (CPC) certification is required. Preferred experience includes EPIC EMR, orthopedic scheduling, and report analysis. This is a full-time, hybrid role with a predictable weekday schedule.
This position offers the stability of a predictable weekday schedule (9:00 AM to 5:30 PM) while providing flexibility in work location.
Description:
Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and
facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and
operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the
department and other surgical and financial areas.
Responsibilities
Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates, and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial, and
operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the
department and other surgical and financial areas.
Participates as an active care team member in the coordination of patient care.
Provides oversight of the daily surgical scheduling for the department, including participating in hiring, staffing, training,
coaching, and providing feedback.
Support the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator.
Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum
coverage with available resources to meet departmental goals relating to production and quality.
Attends and actively listens and participates in Ortho and institutional meetings about surgical scheduling, hospital,
outpatient, and clinic.
Instructs patients on administrative, financial, and preoperative processes.
Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with
patient, vendors, surgeon, and hospital abreast of the surgical plan.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each
surgical case.
Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if
authorization is required for unscheduled surgeries performed after hours.
Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
Qualifications
Experience Requirements:
4 years- working in an Ambulatory Healthcare environment
4 years- customer service
4 years- working with third-party payors (insurance carriers)
Education:
High School Diploma/ GED equivalent
Certification / Licensure:
Certified Professional Coder (CPC) required at time of hire
Preferred Experience:
EPIC EMR, Preferred Orthopedic Scheduling experience, and analyzing Ortho-related reports.
Travel:
Up to 25%
Additional Duties:
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
