Senior Customer Service Manager
Required skills
- Demonstrated leadership skills
- coach
- develop
- motivate
- high-performing team
- Effectively communicate
- team
- colleagues
- across other departments
- Contact Center Management
Nice to have
- Relocation assistance
Role summary
Uline is seeking a Senior Customer Service Manager for its Georgia Branch in Braselton. This role involves managing a 90+ person contact center, focusing on day-to-day operations, front-line production, and back-office functions. The manager will guide and develop team leads and representatives to deliver exceptional customer service and foster company culture. Responsibilities include monitoring performance metrics through daily/weekly reports, making improvement recommendations, recruiting, retaining, and motivating staff, and handling personnel matters such as performance reviews and coaching. A Bachelor's degree and 5+ years of customer service operations or management experience are required, along with strong leadership and communication skills. This is an on-site position.
Senior Customer Service Manager
Georgia Branch
705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Relocation assistance is available for qualified candidates.
Position Responsibilities
Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
Recruit, retain and motivate staff to ensure the highest levels of customer service.
Manage personnel matters including delivering performance reviews and coaching.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in customer service operations and or management.
Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
Effectively communicate with your team, colleagues, management and across other departments.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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