Senior Customer Operations Manager
Required skills
- 5+ years of experience
- Order Entry
- Purchase Order Systems
- Microsoft Office
- Travel
Nice to have
- Product Management
Role summary
Uline is seeking a Senior Customer Operations Manager for its Kenosha Branch. This role involves managing backorder and custom/drop-ship operations, focusing on quality, speed, and accuracy. The manager will guide leaders in analyzing department results, track key metrics like gross profit and customer feedback, and collaborate with other teams to enhance customer service processes and identify new product opportunities. Building strong vendor relationships to resolve issues and improve service quality is also a key responsibility. The position requires a Bachelor's degree and 5+ years of experience in Customer Service or Product Management, with at least 2 years in a management role. Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office is necessary. Travel to Uline's North American branches and vendors is expected. This is an on-site position.
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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