Operations Analyst - Customer Service
Required skills
- data analysis
- business intelligence
- SQL
- Power BI
- Microsoft Excel
- communication skills
- analytical skills
Nice to have
- Robotic Process Automation
- RPA
Role summary
Uline is seeking an Operations Analyst for its Customer Service department in Kenosha, WI. This role involves analyzing contact center data to provide actionable insights, improve operations, and enhance customer service. Responsibilities include building SQL queries and Power BI dashboards for reporting, and collaborating with stakeholders to meet business needs. A Bachelor's degree and 2+ years of experience in data analysis or business intelligence with advanced SQL, Power BI, and Excel skills are required. Experience with Robotic Process Automation is a plus. This is an on-site, full-time position.
Operations Analyst - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Analyze contact center performance data and deliver insights that inform business strategy.
Drive improvements that enhance customer service operations, efficiency and processes.
Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Minimum Requirements
Bachelor's degree.
2+ years of experience in data analysis or business intelligence.
Advanced Microsoft Excel, SQL and Power BI experience.
Excellent communication, analytical and organizational skills.
Robotic Process automation (RPA) a plus.
Uline does not participate in the H1-B lottery.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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