
Service Technician (TWIC required)
Required skills
- CDL
- TWIC
- commercial driving experience
- Driver License
- USS
- DOT requirements
- safety standards
Nice to have
- communication skills
- decision making skills
Role summary
The Service Technician is responsible for operating a company service truck to service, pump, and clean portable restrooms and holding tanks at various locations. This role involves safe driving in accordance with USS and DOT requirements, performing physical tasks including lifting up to 150 lbs, and interacting with customers to ensure satisfaction. Key responsibilities include adhering to service standards, providing feedback for route efficiency, and strategically planning for customer needs. A minimum of two years of commercial driving experience, a valid driver's license (CDL or non-commercial), and a valid TWIC card are required.
The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.
Essential Functions
- Perform basic service truck driving functions in accordance with USS and DOT requirements.
- Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
- Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
- Conduct portable toilets servicing to USS 8 point service standard.
- Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
- Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
- Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
- Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.
Qualifications
- Minimum two years of commercial driving experience.
- Valid Driver License (CDL or non-commercial).
- Valid TWIC.
- Excellent time management, customer service and communication skills.
- Strong problem-solving and decision making skills.
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