Product Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

As a Product Manager on the Epic team within Optum Insight's Provider Clinical Decision Support organization, you will provide end-to-end product management, workflow optimization, and consulting services to healthcare clients. In this role, you will partner with payer and provider stakeholders, technical teams, and Epic subject matter experts to design scalable solutions, drive successful delivery of Epic-enabled capabilities and identify opportunities for improvement.

You will leverage enterprise-approved AI and digital productivity tools, evaluate emerging technologies, and support clients through implementation, optimization, upgrade, and operational initiatives. This role requires a combination of healthcare technology expertise (especially in Epic), consulting skills, stakeholder management, and process improvement experience to help clients achieve clinical, operational, and financial objectives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. or all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:  

• Successfully complete all required job training and maintain applicable Epic certifications
• Leverage enterprise-approved AI, automation, and digital productivity tools to improve workflow analysis, documentation, solution design, and operational efficiency
• Evaluate emerging technology trends and recommend innovative solutions that support client and business objectives
• Conduct workflow assessments and gap analyses to identify opportunities for operational, clinical, and financial improvement
• Gather, document, and prioritize business and system requirements from stakeholders
• Partner with clients and internal stakeholders to develop recommendations that align with organizational goals and industry best practices
• Facilitate workflow design sessions and drive alignment toward standardized, scalable solutions
• Develop and present solution recommendations, system demonstrations, and project updates to stakeholders and leadership teams
• Configure, validate, and support Epic application enhancements and optimization initiatives
• Collaborate with application teams, technical resources, and Epic subject matter experts to ensure solutions are designed, tested, and implemented successfully
• Support data imports, exports, system integrations, and interoperability activities as needed
• Participate in integrated testing, user acceptance testing, deployment planning, and production support activities
• Monitor solution performance and identify opportunities to improve adoption, efficiency, and user satisfaction
• Contribute to implementation, upgrade, optimization, and enhancement initiatives across Epic applications
• Document meeting outcomes, functional requirements, technical specifications, and business processes
• Maintain awareness of applicable healthcare regulations, compliance standards, and Epic best practices
• Support production activation, issue resolution, optimization efforts, and scheduled on-call responsibilities
• Contribute to best practice documentation, case studies, knowledge-sharing initiatives, and client-facing materials
• Support the identification of qualified and quantified value/ROI and assist with analytics requirements. Identify and create value narratives/use cases

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 3+ years of experience working with Epic applications in a healthcare provider, payer, consulting, managed services, or healthcare technology environment
• 3+ years of experience supporting, implementing, optimizing, configuring, or enhancing Epic applications and workflows
• 3+ years of experience gathering business requirements, conducting workflow assessments, documenting current and future-state processes, and translating operational needs into system solutions
• 3+ years of experience collaborating with cross-functional stakeholders, including operational, clinical, technical, and project teams, to deliver technology-enabled solutions
• 2+ years of experience participating in system testing, validation, deployment, production support, release management, application upgrades, or enhancement activities
• 2+ years of experience presenting workflow recommendations, solution designs, system capabilities, or project updates to operational, clinical, technical, or leadership stakeholders

Preferred Qualifications: 

• 2+ active Epic certifications across Access, Clinical, HIM, Revenue Cycle, or other Epic application areas
• 2+ years of experience in a client-facing healthcare consulting, advisory, managed services, or professional services role
• 1+ full lifecycle Epic implementation, major upgrade, or enterprise-wide optimization initiative
• 1+ years of experience leveraging AI-enabled, automation, analytics, or digital productivity tools to improve operational efficiency and workflow effectiveness
• 1+ years of experience working with Agile, Scrum, Lean, Six Sigma, or other process improvement methodologies
• 1+ years of experience utilizing IT service management, ticketing, or work management platforms

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.