Experience Specialist-Rehab; PT Central - 0.9-1.0 FTE, Day Shift
Required skills
- Outpatient Rehab Therapy
- Patient-centered care
- Team-based leadership
- Front desk reception
- Administrative/clerical support
- Patient appointment scheduling
- Registration processes
- Patient navigation
- Regulatory and compliance checks
- Room reset
Nice to have
- Previous customer service experience
- Hospital setting
- Healthcare setting
Role summary
UnityPoint Health - Meriter Therapy is seeking a dynamic Experience Specialist for their Outpatient Rehab Therapy Team. This role supports the smooth functioning of outpatient therapy clinics by rotating through various supportive duties including front desk reception, patient scheduling, payment collection, registration, room and equipment readiness, and occasional patient care assistance under therapist direction. The position emphasizes patient-centered care, team collaboration, lifelong learning, and process improvement within a healthcare setting. The role is full-time, onsite, and requires a High School Diploma or equivalent, with preferred experience in a hospital or healthcare customer service setting.
Job Description
Schedule: Weekdays, Day Shift
We are seeking a dynamic Experience Specialist to join our Outpatient Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.
Experience Specialist - Rehab (ESR) team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include, but are not limited to:
- Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support. Patient navigation from point of entry to exit of clinic. Perform periodic regulatory and compliance checks.
- Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
- Occasional patient care assistance under the direction of the licensed therapist.
Duties and Responsibilities:
- Work within the context of patient-centered care in an outpatient therapy clinic setting.
- Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
- Embrace lifelong learning: willingly give and receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
- Engage in staff meetings and project groups to support exceptional patient care.
- Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
- Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.
Why UnityPoint Health?
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications:
- High School Diploma or equivalent
- Previous customer service experience in hospital or healthcare setting.
