Behavioral Health Patient Access and Scheduling Specialist
Required skills
- high school diploma
- clerical
- patient contact
- hospital business office
- insurance
- communication skills
- interview patients
- gather and exchange information
- electronic scheduling system
- financial and insurance information
Nice to have
- basic medical terminology
- Patient Access Representative
Role summary
The Behavioral Health Patient Access and Scheduling Specialist is responsible for interviewing patients to obtain demographic and financial data, communicating health benefit regulations and financial obligations, and scheduling appointments using an electronic system. This role involves gathering and validating financial and insurance information, coordinating referrals to financial resources, obtaining pre-certifications and authorizations, collecting co-pays, and completing admission/registration paperwork. A high school diploma, clerical/patient contact/hospital business office/insurance experience, and strong communication, written, and keyboarding skills are required. Knowledge of basic medical terminology is preferred.
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Behavioral Health Patient Access and Scheduling Specialist101 Truman Medical CenterJob Location
Lakewood Counseling Service, UH Behavioral HealthKansas City, MissouriDepartment
Patient Access Behavioral Health UHTMCPosition Type
Full timeWork Schedule
8:30AM - 5:00PMHours Per Week
40Job Description
Interviews patients and/or other sources to obtain demographic and financial data accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Receives requests both written and telephonic to schedule patient appointments via the electronic scheduling system. Gathers and records financial and insurance information, coordinates and makes referrals to appropriate financial resources. Validates financial and insurance information, obtains appropriate pre-certification and authorization for services, collects co-pays; completes all admission/registration paperwork.Required:
High school diploma or equivalent required
Experience in clerical, patient contact, hospital business office or insurance
Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
A minimum of one year’s experience as a Patient Access & Scheduling Representative.
Concise written communication skills and keyboarding skills required.
Preferred:
Knowledge of basic medical terminology
Previous experience as a Patient Access Representative with the organization or at another organization.
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