Healthcare, Academic Medical Center

Clinic Access and Scheduling Coordinator

University Health 1OnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

appointment scheduling
medical procedures
direct patient contact
medical terminology
communication skills
written communication skills
mentorship
training
computer hardware
computer software

Nice to have

training processes
procedures
Associates Degree

Role summary

University Health is seeking a Clinic Access and Scheduling Coordinator for their Dermatology Clinic in Kansas City, Missouri. This full-time role serves as a front-line representative, responsible for interviewing patients to gather demographic and financial data, explaining financial obligations, and verifying insurance information. Key duties include managing appointment schedules, handling all incoming telephone communication, collecting co-pays, and making referrals. The position also involves team leadership responsibilities, including coaching, assigning work, monitoring productivity and quality, and assisting supervisors with staff evaluations and training. Proficiency in computer hardware and software, basic medical terminology, and strong communication skills are required.

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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Clinic Access and Scheduling Coordinator101 Truman Medical Center

Job Location

Independence Clinic, University Health 1 (UH1)Kansas City, Missouri

Department

Dermatology Clinic UHTMC

Position Type

Full time

Work Schedule

7:00AM - 3:30PM

Hours Per Week

Job Description

Serves as a front-line representative for the organization. Interviews patients and/or other sources to obtain demographic and financial data to access patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include: verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays and makes referrals to appropriate financial resources.

Maintains organization of appointment schedules, from appointment selections to check-in of patient for visit. Is responsible for all telephone communication into outpatient clinic.

Functions as a team leader/coordinator for PASR I and II staff. Coaches, assigns work assists supervisor(s) with monitoring of employee’s productivity and quality of work. Serves as an additional facilitator and resource individual if supervisor is unavailable. Assists supervisor(s) with information and input into their team member’s productivity and conduct when evaluations come due. Must meet all Level I and II requirements of a PASR before promoting to this position or have equivalent experience. Assists managers with training new and existing staff. Can be relied upon to lead and train staff to do special projects. Help organize and maintain standards during system downtime.

Minimum Requirements

High school diploma or equivalent.
Experience in appointment scheduling for medical procedures.
Experience with direct patient contact.
Knowledge of basic medical terminology.
Communication skills required to gather and exchange information with other hospital staff members, physicians.
Concise written communication skills.
Experience providing mentorship and/or training to staff.
Proficient in use of computer hardware and software.

Preferred:

Knowledge of training processes and/or procedures.
Associates Degree.

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