Front Office Coordinator, Comprehensive Breast Center

At the University of Maryland Medical System, we are committed to providing exceptional patient care and outstanding customer service. We are seeking a Front Office Coordinator to support the daily operations of our practice by serving as a key point of contact for patients, providers, and staff. This role is responsible for patient registration, scheduling, insurance verification, payment collection, and administrative support to help ensure an efficient and positive patient experience.

Responsibilities:

1. Deliver exceptional customer service by greeting patients and visitors, answering and managing incoming calls, verifying demographic and insurance information, registering patients, collecting copays and patient payments, and coordinating patient check-in and check-out activities.
2. Coordinate patient scheduling and access functions, including appointment scheduling, provider calendar management, appointment confirmations, referral processing, and arranging follow-up visits and ancillary services.
3. Maintain accurate patient records and practice documentation by updating patient information, preparing charts, managing medical records, coordinating laboratory and clinical documentation, and processing correspondence and departmental communications.
4. Support daily office operations by maintaining visitor logs, preparing and maintaining exam rooms, tracking laboratory information, facilitating communication between patients and clinical staff, and ensuring efficient workflow throughout the practice.
5. Assist with administrative and front-office functions, including data entry, charge entry, mail processing, and other operational duties that support quality patient care and practice efficiency.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience is required. 
• One (1) year of relevant front-desk experience is preferred. 
• Experience within a healthcare environment preferred.
• Previous experience with Epic EMR preferred.

Knowledge, Skills and Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels of hospital staff, patients, visitors, and levels of staff.