Security Training and Compliance Manager

At the University of Maryland Medical System (UMMS), we are committed to creating a safe, secure, and healing environment for our patients, team members, visitors, and communities. We are seeking a Security Training and Compliance Manager to lead the development, implementation, and oversight of security training, certification, and compliance programs across our organization.

This role serves as a key leader within Security Services, ensuring staff competency, operational readiness, and compliance with Joint Commission standards, CMS Conditions of Participation, OSHA regulations, and other applicable regulatory requirements. The ideal candidate is a collaborative leader who is passionate about staff development, regulatory excellence, and continuous improvement.

Primary Responsibilities

• Lead the design, coordination, and delivery of security training programs, including onboarding, field training, annual recertification, continuing education, and specialized courses such as de-escalation, crisis intervention, trauma-informed care, and use of force.
• Monitor and maintain departmental compliance with mandatory training requirements, accreditation standards, and regulatory guidelines while ensuring accurate training and credentialing records.
• Conduct operational audits, compliance reviews, and competency assessments to identify improvement opportunities and ensure adherence to departmental policies and procedures.
• Partner with Human Resources, Regulatory Affairs, Risk Management, Legal, Clinical Operations, and Security Leadership to implement training initiatives that support organizational goals and regulatory requirements.
• Lead readiness efforts for Joint Commission surveys, CMS reviews, and other regulatory assessments, ensuring corrective action plans are implemented, documented, and sustained.

Required Education & Experience

• High School Diploma or GED required.
• Five (5) years of experience in security, public safety, law enforcement, emergency management, healthcare security, or a related field.
• Three (3) years of leadership, supervisory, training, or instructor experience.
• Completion of an approved de-escalation or crisis intervention course within 90 days of hire.
• Valid driver's license required for individuals hired into this role on or after July 1, 2026.

Preferred Qualifications

• Bachelor's degree in Criminal Justice, Public Safety, Social Sciences, or a related field.
• Hospital, healthcare, or public safety environment experience.
• Instructor certifications in de-escalation, defensive tactics, crisis intervention, or related disciplines.
• Heartsaver CPR, Stop the Bleed, Narcan, or other emergency response certifications.
• Experience supporting accreditation surveys and regulatory inspections.

Knowledge, Skills, and Abilities

• Knowledge of Joint Commission, CMS, OSHA, Maryland Department of Health, and related regulatory requirements.
• Understanding of hospital security operations, safety protocols, and compliance documentation standards.
• Experience utilizing LMS platforms, electronic health records, and compliance-tracking systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
• Ability to lead teams, coach employees, and foster a culture of accountability and continuous learning.
• Proficiency in Microsoft Office Suite and training/compliance management systems.