Patient Services Specialist 2

Job Description

UW Medical Center-Northwest Financial ED Registration has an outstanding opportunity for a Patient Services Specialist 2 to join us in our ED Registration department.

WORK SCHEDULE

• 75% FTE (30 hours per week)
• Friday, Saturday, Sunday; 6:00 pm - 4:30 am
• Night Shift

POSITION HIGHLIGHTS

• Performs a variety of ED department tasks including: patient registration, general clerical support, customer service, and operating the switchboard.
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

PRIMARY JOB RESPONSIBILITITES

• Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
• Ensures patients understand admission policies and procedures
• Coordinate obtaining interpreters for patients as appropriate
• Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
• Determine eligibility for care by use of payer web portals and phone inquiries
• Collect co-payment or other patient liabilities
• Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
• Promptly and courteously answer all calls through Medical Center switchboard
• Implements emergency procedures calmly, efficiently, and accurately
• Assist in orienting and training new staff as assigned

REQUIREMENTS

• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirement

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$24.30 hourly

Pay Range Maximum:

$35.35 hourly

Other Compensation:

Night Shift Differential: $2.00 per hour
Weekend Shift Differential: $1.50 per hour

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Night Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

75.00%

Union/Bargaining Unit:

SEIU 1199NW UWMC Northwest Service and Maintenance

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.