Membership Manager
Required skills
- member experience
- membership enrollment
- club operations
- tours
- prospect conversion
- club marketing
- CRM
- member service
- safety
Nice to have
- sales experience
- communication skills
- sales skills
- people-management skills
- organized
- punctual
Role summary
This Membership Manager role focuses on leading the member experience within a club environment. Key responsibilities include driving membership enrollment, managing daily club operations, providing tours, converting prospects, and ensuring member satisfaction through strong relationship building and proactive follow-up. The role also involves lead generation, CRM tracking, and maintaining high service standards. A high school diploma is required, with preferred qualifications including 2+ years of sales experience, strong communication and people management skills, and comfort with basic computer systems.
Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You’ll provide tours, convert prospects — all while delivering the Ultimate Fitness Experience.
What you’ll do:
- You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
- Recruit, convert, and retain members to meet monthly membership goals
- Host tours, convert prospects, and ensure successful onboarding
- Generate local leads and support club marketing
- Track leads, appointments, and referrals in our CRM
- Maintain high standards for member service, safety, and club appearance
- Lead from the Front and help with day-to-day club ops
What we're looking for:
- High school diploma or GED required
- CPR/AED certification (or willingness to obtain within 30 days)
- 2+ years sales experience preferred
- Strong communication, sales, and people-management skills
- Organized, punctual, and customer-focused with a friendly, professional presence
- Comfortable with basic computer systems (MS Office, CRM/sales tracking)
- Willingness to work flexible hours (including weekends and evenings)
Why you’ll love it
- Be part of a fun, fast-paced team dedicated to member success
- Opportunities to grow into leadership roles across our expanding club network
Benefits & Perks:
- Complimentary club membership + guest privileges
- Discounts on training, spa services, programs, and apparel
- Employee referral bonus
- In-house Certification + Continuing Education
- Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off
ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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