Director of Operations
Required skills
- multi-site healthcare operations
- compliance
- risk mitigation
- field team leadership
- managerial leadership
- regional leadership
- state leadership
- operational improvement
- KPIs
- dashboards
Nice to have
- ambulatory
- urgent care
- outpatient
Role summary
USA Clinics Group is seeking a Director of Operations to oversee continuous operational improvement across business and clinical operations for their network of outpatient centers. This role involves defining and tracking KPIs, implementing dashboards and SOPs, collaborating with various departments, and driving staff performance and retention. The ideal candidate will have 7+ years of multi-site healthcare operations experience, strong compliance and risk mitigation skills, and experience leading managers across regions. The position is based in Northbrook, IL, and offers a competitive compensation package.
Why USA Clinics Group?
Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working with us:
🚀 Rapid career advancement 💼 Competitive compensation package
🤝 Positive, team-oriented environment 🏥 Work with cutting edge technology
🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company
Position Summary
The Director of Operations, under the guidance of the SVP of Operations, will be responsible for continuous operational improvement across business and clinical operations.
Position Details
- Location: Corporate Office in Northbrook, IL
- Schedule: Full-time, including weekends when needed
- Compensation: $115,000 -$145,000 based on experience and qualifications.
Responsibilities
- Under the guidance of the SVP of Operations, you will on continuous operational improvement across business and clinical operations.
- Define and track KPIs performance, patient experience, and business team productivity
- Implement performance dashboards, SOPs, and standardized workflows
- Collaborating with HR, Compliance, Training, and Regional Clinical Leads to ensure aligned operations
- Drive staff performance management, retention strategies, and operational consistency
- Proactively identify and address risks or inefficiencies across markets
- Additional duties as assigned
- 7+ years in multi-site healthcare operations (ambulatory, urgent care, or outpatient preferred)
- Strong command of compliance, risk mitigation, and field team leadership
- Experience leading managers across regions or states
- Operational mindset with comfort in data, dashboards, and scaling processes
- Health insurance (medical, dental, vision)
- Retirement Plan
- Paid time off (PTO) (vacation, sick)
INDM2
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