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Valley Bank Verified
Banking, Financial Services

Branch Manager

Belleville, NJOnsiteFull TimeManager / HeadPosted 2 months ago

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Required skills

  • GED
  • managerial experience
  • branch operations
  • sales
  • customer service
  • Salesforce
  • performance evaluations
  • risk management
  • market intelligence
  • sales strategies

Nice to have

  • High School diploma

Role summary

The Branch Manager is responsible for overseeing all branch operations, including sales performance, profitability, customer experience, and team development. This role involves coaching and managing staff to meet sales and service goals, ensuring quality customer interactions, and handling staffing functions like recruiting and performance evaluations. The manager will also identify and resolve risks, foster a positive work environment, and develop market strategies to increase market share and customer relationships. A minimum of 3 years of related managerial experience with knowledge of branch operations and demonstrated sales/customer service skills is required.

Responsibilities include but are not limited to:
  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a consumer-oriented branch.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
QualificationsRequired Skills:
  • Ability to prioritize, organize, delegate, and execute.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
  • An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
  • Proficient computer skills.
  • Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
Required Experience:
  • High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
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